Head of Business Solutions

Joining APRIL and taking care of the future means: - **choose a profession you can be proud of**: "simply accompanying and protecting you at every moment that counts" is the mission and raison d'être shared by all our employees, - **develop your expertise in a fast-changing environment**, at the crossroads of innovation and customer experience: our ambition is to be a digital, omnichannel and agile player, championing the customer experience, - **get involved with a committed company**: joining us means becoming part of a responsible group that acts as a corporate citizen by focusing on 4 key areas (health, carers, education and the environment) with a real, positive impact on society. **We are committed to promoting jobs that respect diversity and difference, open to everyone.** **Role Overview**: The **Head of Business Solutions** will be responsible for designing, implementing, and optimizing business solutions, with a focus on customer experience and business processes for International Private Medical Insurance. **Key Responsibilities**: - **Strategic Leadership & Team Development**: Build, manage, and develop competencies in a high-performing international team of **Product Owners**, **Project Managers**, **Process Specialists**, **Analysts** and **Consultants**. - **Standard Solutions Roadmap**: Define the roadmap for standard IPMI-related solutions, ensuring alignment with business priorities, market demands, and stakeholders’ expectations, while anticipating future needs and technological advancements. - **Solutions Design and Delivery**: Design and build standard business solutions that cater to clients, insured members, distributors, insurance partners, medical providers, and internal teams. - **Documentation & Training**: Document and package standard solutions, including product sheets, user guides, demos, and training resources. Lead training initiatives to empower business teams to effectively market, deliver, and operate solutions. - **Process Definition & Implementation**: Provide high-level business processes for implementation of standard solutions. Facilitate the roll-out of standard insurance products and key account projects. - **Costing & Optimization**: Measure and optimize the performance of both user interfaces and business processes, ensuring continuous improvement and alignment with business goals. Evaluate the cost to implement and operate business solutions. - **Tailor-Made Solutions**: Conduct gap analysis and feasibility studies to implement specific solutions for some clients, ensuring that unique requirements are met while maintaining alignment with our standardization strategy. - **Innovation & Market Awareness**: Watch industry trends, emerging technologies, and market shifts in health and financial services, driving innovation across digital experiences, insurance, and business solutions. **Key success factors**: - **Customer Experience Focus**: Prioritize relevance, user-friendliness and customer experience in all solutions, ensuring a seamless, intuitive interface for end users, both external and internal. - **Cross-functional Collaboration**: Work closely with cross-functional teams, including technology, project management, IT support, business development, sales, marketing, operations and finance, to deliver high-quality business solutions. - **Stakeholder Management**: Manage relationships with key internal and external stakeholders, ensuring alignment and the successful delivery of business solutions. **Qualifications**: - Master’s degree in Business, Computer Science, or a related field. - 12+ years of leadership experience, including Consulting, Digital / Product, Project management, process optimization, and solution marketing in digital or technology sectors. Insurance industry experience is a plus. - International profile and experience, with proficiency in both English and French. Ability to travel regularly to our offices in Europe and Asia. Personal experience as expat is a plus. - Proven ability to design and implement business solutions, with a focus on conceptualising standard solutions and designing efficient customer journeys. - Leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - A strategic mindset with a focus on long-term business growth and innovation. - Strong analytical skills with the ability to make data-driven decisions. - Familiarity with product management tools and methodologies (e.g. Product roadmap, Agile, Project management, Solution marketing).