Head of Self-serve Business

We are looking for a new Head of Self-Service Business (Team Plan) to join our team and take this exciting, entrepreneurial business line to the next level. The Team plan is our most flexible plan designed for clients of 5 to 100 users. Launched in 2019, it serves over 700 clients in all of our geographies: US, UK, FR and Germany.

As the Head of our Team Plan, you will be fully accountable and responsible for scaling this business line enabling a product led growth strategy, acting as the CEO of your division and maximizing impact.

We are looking for an individual that is both willing to roll up their sleeves and work on operational topics, handling prospects and customers requests, delivering product demos, but also able to have a big picture view, define a strategy, build a roadmap and optimize the full funnel.

You will be working closely with Marketing, Product, Sales, Customer Success and Operations teams to find and execute new growth opportunities and you will be directly coaching our US Self serve specialist.

You will be reporting to the Global Director of growth and you’ll be joining a large and international marketing team.

**Within 1 month, you will**:

- Experience a comprehensive onboarding that includes an insight into our teams, culture, and product and tools (Salesforce, Marketo, Salesloft )
- Master the product and the pitch
- Host your first demo webinar
- Build a preliminary diagnostic of the team plan

**Within 3 months, you will...**:

- Be fully autonomous to develop the business on a day-to-day basis
- Be the point of contact to report on our self serve business performance globally
- Be fully accountable for the coaching of our Self Serve Specialist in the US and North American performance
- Lead 1-2 projects to increase conversion rates and clients retention (Marketing campaigns, Product improvement)

**Within 12 months, you will**:

- Identify and lead strategic projects for our Self Serve business
- Build a roadmap and define targets for the next 12 months for our Self Serve business

**The Skills Set**:

- A minimum of 2-3 years of experience in consulting or finance and or a customer facing role, preferably in a tech startup environment
- Analytical skills and structured thinking; ou know how to turn data into a vision and build a roadmap
- Project management skills and ability to work collaboratively in a fast-paced environment
- Familiarity with sales & marketing funnel reporting and industry KPIs
- Excellent written and verbal communication skills, fluent in English
- Previous experience of performing software/platform demos and experience using Salesforce, Salesloft, Trello is nice to have
- Enthusiasm for our culture explained here

**What We Offer**:

- ** Compensation**: Package includes base salary, a variable component and equity
- ** Balance**: Flexible hours, total work from home possible anywhere in the UK
- ** International team**: Learners located in UK, US, Germany and France.

**Interview Process**:

- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Global Head of Demand Generation
- Case Study with the Global Head of Demand Generation & team member
- Clarification Meeting with the team
- Culture Fit Meeting with our COO
- Offer

**Who We Are**
- 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

**Learning Includes Everyone.**
- In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.
**We want to learn from and with you