Customer Engineer

Specific Role Specifications;
**Technical Expertise Required**
- Active Directory - Identity and Security/ADFS
- Identity and Access Customer Engineers should be experienced in implementing, operating, tuning, and troubleshooting enterprise Windows Active Directory Enterprise Solutions. Experience working with identity products like Microsoft Identity Manager, Active Directory Federated Services, Azure AD Connect, or Azure Active Directory would also be beneficial.

While our key relationships are typically with our customers’ 3rd/4th line Windows infrastructure support teams, Identity and Access Customer Engineers will also find themselves working with engineering teams, so need to be confident working at this level.

The role requires in-depth knowledge in several of the following technology areas:

- Active Directory Domain Services
- Active Directory replication and performance Skills
- Strong Active Directory troubleshooting skills and experience
- Experience in Active Directory Disaster Recovery
- Group Policies implementation and design and troubleshooting
- Security and Administration of the Active Directory environment.
- Fundamental networking knowledge - IP, DHCP, DNS, WINS, routing etc.
- Active Directory Scripting technologies
- Active Directory Monitoring Tools
- Microsoft Identity Manager
- Active Directory Federated Services,
- Azure AD Connect
- Azure Active Directory
- Microsoft365
- Azure Active Directory
- Strong knowledge on Azure AD Architecture and maintenance, Knowledge on O365 IAM
- Knowledge on Active Directory Sites and services
- Experience on MFA, creating Conditional Access policies, experience on DNS, DHCP SMTP
- Experience on Azure AD identity Management, Configure Azure AD SSO using Modern auth protocols-SAML, OAUTH, OIDC, Manage Azure AD permissions, Manage Forest/Domain/OU/User Object management
- Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues, Configuring Identity Governance policies, Configuring MFA, Conditional Access policies, Identity protection
- Configuring B2B policies and B2C tenant, Configuring Hybrid Domain Join policies
- Knowledge on Microsoft PKI Technologies
- Knowledge of Implementing Managing Upgrading ADFS, Certificate management

**Microsoft Identity Manager**
- [2 - 3] years of solid hands-on experience in Identity management systems and services (Active Directory, identity management solutions)
- Design, Installation, Deployment of MIM
- Ensuring the full user management lifecycle (create, modify, suspend, remove, etc.) is executed reliably and based on defined security policies and principles.
- Integration of MIM Sync Service into a variety of other platforms.
- Design MIM Portal workflows, MPR's, sets etc. for user account management across field and ministry functions
- Requirements & Skills
- MIM Portal customization
- Migration of configuration between test and production MIM environments
- Knowledge of Office 365 integration and provisioning including Azure AD and Azure AD Connect
- Good understanding of Exchange

**General Customer Engineer Job Description;**

Customer Success Vendor Delivery Management is a global delivery team focused on Pre-Cloud (a.k.a. on-prem) DSE and Transactional workloads across each Solution Area and all A14 regions. We use a Pod delivery model that leverages MS FTE CE Leads who own the customer relationship and coordinate the work amongst a Pod of Vendor Customer Engineers (V-CEs).

Customer Engineer Job Description (Minimum Requirements):

- Key technical resource for the customer
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
- Join a highly motivated team of leading industry experts
- Train Customers and share industry and development expertise with them, either directly at Customer site or remotely, or combination of both (to be specified by MSFT for each role)
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups
- Continually learn and grow professionally
- Analyze problems
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
- Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills
- Fluent English oral and written communication
- Willingness to travel (if required)
- More details regarding specific role-based requirements are above.

**CDD 3 month renewable 12 months.**

**5000€ per month (10% CP + 10% Préca)**

**Lunch**

**Salary**: 5,000.00€ per month

**Experience**:

- Customer Engineer (Security): 4 years (required)

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