Client Services Associate

**About us**

iLex is a rapidly growing next-gen B2B SaaS fintech start-up headquartered in Singapore, with operations in Hong Kong, London, and Sophia Antipolis. iLex integrates on a single platform access to global loan markets and a large network of investors, primary and secondary deal sites, advanced investor intelligence and market analytics for banks, debt advisors and institutional lenders.

iLex’s vision is to drive liquidity, efficiency, transparency, and security in loan capital markets. In collaboration with the industry, iLex builds cutting-edge solutions across the loan value chain to create more resilient and efficient loan markets. By doing so, we actively contribute to providing better access to financing opportunities for all businesses and projects, advancing global growth and progress.

**About the role**

To support our continued growth in the EMEA region, we are looking for a Client Services Associate to join our team in Sophia Antipolis. You will be part of the Client Services team, being the main point of contact between the engineering/product and client focused teams. This role will be multi-faceted and you will have the opportunity to develop and carve out areas of expertise over time.

**You will**

Support clients through
- Answering and follow up on issues raised by clients.
- Development of training scripts / videos and live help for clients.
- Creation of product / knowledge article documentation.
- Collection and structuring feedback from clients.
- New feature testing.

Support operational processes through
- Daily platform user management administration.
- Analysis of user journey on the platform.
- Analysis of platform activities and logs.
- Platform Incident Management support.
- Contributing to automating and optimizing operational processes.

Support data management processes through
- Data validation and quality controls
- Data maintenance and enhancement
- Contributing to improving and automating data management processes.

Support analytics product development through
- Platform health check monitoring.
- New release quality assurance testing.

**What we look for**:
This role is open to recent graduates with 2-3 years working experience in a client facing role.

Must haves:

- Ability to listen, learn quickly and proactive.
- Collaborative personality with ability to work independently in an organized way, with strong self-starter characteristics
- Strong work ethics, attention to details and ability to respect deadlines
- High level of numeracy and some experience with data handling and data analysis.
- Good knowledge of MS office in particular MS Excel and Power BI.
- Good written and verbal communication skills

Desirable:

- Basic SQL/Python coding ability would be highly valued.
- Interest in the financial services industry with some knowledge and understanding of corporate finance / financial markets
- University degree and English language fluency
- Internships or work experience in a similar role would be favourable but not critical

**Who you are**

We are a lean team and as we continue to grow, maintaining our company culture and living by our values is key, so it’s important to us that you display:

- Transparency - effectively communicate in good times and bad times
- Simplicity - be focused and straightforward
- Impact - spend time where it matters to get results
- Commitment - take initiative, do what you say, and stick with the journey
- Challenge - be curious and take feedback to continuously improve
- Goodwill - appreciate your team and colleagues

You should also be keen on working in a fast paced, quickly scaling, start-up environment. If you are motivated and results-focused, we’d like to meet you.

**What we offer**
- Competitive salary
- Flexible leave structure
- Flexible working arrangements upon approval
- Annual allowance for health & wellbeing including access to corporate medical and dental insurance plan.
- Annual allowance for learning & development
- Great career development in a fast-paced environment
- Regular company social events
- Being part of a team of seasoned professionals providing revolutionary solutions to the market
- Being part of a fintech pioneer with opportunities to grow with us in APAC, EMEA and beyond

iLex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.