Customer Support Engineer IT Saas

**Customer Support Engineer IT SaaS M/F**
- Permanent contract_ - Cestas_
- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?
Join Lectra, a leading provider of technology solutions for the fashion, furniture, and automotive industries
Are you passionate about Cloud and SaaS technologies? Do you enjoy solving technical challenges while delivering outstanding customer experiences? This opportunity is for you

**Your Responsibilities**
- As a Customer Support Engineer, you will be part of our Expertise Center, ensuring the satisfaction of EMEA customers using our Cloud, SaaS, and desktop solutions.
Technical Support:

- Analyze customer needs and provide tailored solutions
- Resolve incidents remotely in line with service commitments
- Collaborate with local teams, R&D, and other expertise centers
- Support internal specialists across EMEA subsidiaries
- Continuous Improvement:

- Identify areas for improvement in support processes and tools
- Contribute to the knowledge base (FAQs, tutorials, workshops)
- Service Development:

- Spot business opportunities and relay them to relevant teams

**Your Profile**
- Education & Experience:

- Master’s degree in Information Systems
- Technical Skills:

- Strong knowledge of digital technologies, Cloud services, and SaaS
- Familiarity with network protocols (IP, Internet), hardware (servers, storage)
- Understanding of API flows and HTTP debugging
- Experience with Linux
- Bonus: Containers, Splunk, Kubernetes
- Soft Skills:

- Excellent interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Proactive, adaptable, and able to handle unexpected situations
- Fluent in English (spoken and written)
- **What Lectra Offers You**
- Work in an international, multicultural, and agile environment (32 nationalities represented)
- Recently renovated offices located on a 12-hectare wooded campus
- An attractive Works Council (CSE) offering subsidies for travel, equipment rental (hiking, surfing, event gear ), cultural and sports activities, and access to a media library
- 60% coverage of health insurance contributions
- Access to the Bouzet sports complex in Cestas (badminton, tennis court, swimming pool )
- On-site company restaurant
- Up to 70 remote working days per year
- **Location & Accessibility**

**Position based in Cestas** (23 chemin de Marticot)

**How to get here**:

- By car: Direct access via exit 25 of the A63 motorway (on-site parking for cars and two-wheelers)
- From Bordeaux city center:

- 12 min by TER train from Bordeaux St-Jean to Cestas-Gazinet
- Then 10 min by bike or scooter via a dedicated cycle path
- From Pessac (Unitec stop):

- Take TransGironde bus line 602 to Marticot stop (approx. 20 min)