Team Lead

il y a 2 semaines


Aubervilliers, France Uber Temps plein

Uber’s driver/partners are our most important customers, and we are creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We are looking for a **Greenlight Team Lead** to support the day-to-day operations of our France locations in Paris. We are looking for an experienced team leader who operates with a customer-first mentality. In this role, you will help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers.

This is a great opportunity to work with a top-notch operations team and learn the Uber business from the ground up.

**What you’ll do**
- Support the daily operations through operational oversight and analysis.
- Handle escalations of more difficult support interactions.
- Manage scheduling, attendance, and general administration of Uber Experts.
- Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics.
- Own facility issues such as supplies, utilities, and branding.
- Improve processes on behalf of Uber Experts and partners to the GL program through project work.

**What you’ll need**
- At least 1 year of relevant experience for the role.
- Great communication skills and ability to interact with internal and external partners.
- An interest in and passion for Uber.
- Demonstrated background in solving complex customer problems.
- Team leadership experience in a fast-paced environment.
- Fluency in French and good English language skills.

**_ Bonus points if_**
- You have previous sales experience
- You have previous customer support team management experience
- You have a bachelor’s degree


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