Technical Support Agent

**Your Tasks**:

- You find optimal solutions for our customers' concerns, because every conversation offers the chance for an extraordinary service experience thanks to your enthusiasm for communication.
- You like to get to grips with our drive systems, identify and - after a comprehensive induction - also solve in-depth questions about our e-motors with the help of our digital tools
- You will regularly attend training courses to build up expert knowledge about products, services and communication and will therefore have the opportunity to develop from Technical Support Agent to Expert to Specialist
- You will document all customer enquiries in our CRM system, create orders and process returns securely

**Your Profile**:

- You have a real passion for customer service and a sense of responsibility for the customer experience
- You have a good technical understanding and an interest in e-bikes
- You have a talent for actively listening to others, quickly grasping their concerns and dealing with different types of communication
- You are able to research and gather technical information across multiple tools while speaking with customers
- You are solution-oriented, keep a cool head when dealing with complex queries and bring a willingness to get involved in technical problem solving
- You are good at building lasting relationships with customers
- You have a very good command of written and spoken Dutch and / or English or German. Another language like French etc. might be helpful.

**Your Benefits**:

- We are a diverse and international team of creative minds, passionate bike nerds, and progressive thinkers
- You will see your ideas taking shape quickly: bring in your thoughts, challenge the status quo and see innovations being implemented soon
- We offer a hybrid working model depending on the position.
- You will find everything you need to work at our company headquarters in Ottobrunn just outside Munich: beautiful rooms, fully equipped kitchens, a huge terrace - and of course the best colleagues
- Our location in the jaw-dropping Bavarian landscape offers a fantastic surrounding for rides. Take the chance to lease your dream bike on JobRad or simply grab one of our test bikes if available
- We try to live sustainability in everything we do - instead of just talking about it
- We are supportive of further education and foster ambitions of growth within the company
- We believe in regeneration and agility. Therefore, we offer 30 days of vacation for you to fuel up and find new inspiration

**Your Application**:
Do you want to become part of the Porsche eBike Performance team? Please upload your CV and a short motivation letter including your availability and salary expectation.

**Contact Person**:
Patrick Said

**Position**:
HR Business Partner

**About us**:
At the headquarters in Ottobrunn near Munich, the Porsche eBike Performance GmbH develops, produces and markets advanced drive systems for two brands: FAZUA with the focus on pioneering compact lightweights for agile e-bikes and under the brand name Porsche exceptionally powerful drive systems. FAZUA is a young, ambitious brand that has transformed the cycling industry in 2017 with its innovative drive system for agile, compact, lightweight (and extremely good looking) e-bikes. Since July 2022, we are a part of the Porsche eBike Performance GmbH through the takeover by Porsche AG. Our diverse, open-minded, ambitious (and fun) team is constantly seeking new, inspiring talents who will help us push boundaries to shape the future of e-bike technology.