Senior Engineering Manager

OverviewJoin or sign in to apply for the Senior Engineering Manager - AI role at Alan.The mission & impact: You. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance – when they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.What you’ll build and who you’ll work withSupport tools & systems: Sophisticated platforms that empower our support team to deliver exceptional member experiencesOperational solutions: Systems that combine technical excellence with a deep understanding of support workflows and member needsAutomated support workflows: AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship buildingRoleYou’ll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. You’re the bridge between cutting-edge AI technology and real member impact. In this role, you will:Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and securityBuild talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineersEnable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactivelyDrive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goalsStay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leaderWhy this role is specialDual impact: Shape both technical excellence and team growth - your engineers become better while building better productsAI at scale: Lead teams building production AI systems that serve hundreds of thousands of healthcare interactionsLeadership growth: Influence engineering culture, mentor future leaders, and drive technical strategy that shapes the future of healthcare deliveryWhat we’re looking forLeadership experience3-5 years managing engineering teams with a track record of building high-performersExperience scaling teams and establishing engineering excellence standardsTechnical foundationsStrong technical background with ability to guide architectural decisionsExperience with modern development practices and AI-assisted development toolsWhat we valueYou balance technical debt with feature delivery while maintaining qualityYou develop people as much as you develop productsClear progression in your management career - increasing team size, scope, and strategic impactMission alignmentHealthcare technology and AI innovation excite youYou understand that great engineering teams are built on psychological safety and continuous learningHow we workLocation: You must be legally eligible to work in France, Belgium, or Spain.Hybrid approach: Amazing office spaces, sponsored co-working hubs, or full remote - we want you where you’re most effective at leading and developing your teams.Growth mindset: Every Alaner gets a dedicated coach from day one. As a leader, you’ll have additional support for developing your management skills.Important note: We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply. As a note, if you identify as a woman, research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your applicationCheck out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.Seniorities and job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: InsuranceReferrals increase your chances of interviewing at Alan by 2xSign in to set job alertsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr