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Facilities Operations Manager | Operations | Southern Europe About Us WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. About the Opportunity Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work. As a Facilities Operations Manager based in Paris, you’ll be responsible and accountable for the ownership and management of operational standards and KPIs in your allocated portfolio in Paris and Milan. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management. Additionally, support the Operational opening, safety and project management of new buildings/openings. In this role, you’ll have responsibilities for the following: Vendor Management- Take full ownership for the management and execution of the soft and hard services reactive tickets issued for each building in your portfolio.- To ensure the reactive tickets are managed within the allocated Service Level Agreements specified- To review and manage the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to.- Ensure all works carried out are completed in a safe and controlled manner adhering with legislation.- Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs.- Community Support & Communication- Support the Community Management Team with management of the support teams 3rd party vendors (cleaners etc), help monitor the building standards and ensure there is a continuous feedback process to drive Operational standards and vendor structure.- Ensure the member experience across the Division is in line with expectations i.e. everything in good working order, facilities are clean and safe.- Provide a world class level of support for the Community Management Team, responding to requests in a structured and supportive manner.- Ensure there are clear lines of communication with the Community Managers relating to all applicable projects.- Work closely with the Community Teams in each building to ensure they are taking a proactive approach to resolving trending/common issues.- Support the Community Management team with optimum rota’s for the outsourced contractors (Cleaning & Hard Services) Finance- Ensure budgets for small works are closely managed and each project is delivered in line with the assigned project and time scales.- Work closely with the Facilities Director to ensure accurate budgeting and forecasting of the Capital Projects Budgets.- Closely manage and control the Divisional Opex budgets (Monthly - Quarterly and Annually).- Provide a detailed monthly review of each months spend by category (cleaning, maintenance, small works, utilities, F&B; Consumables)- Support the Operations Director with budgeting/forecasting of the annual Opex cost lines.- Support the Operations Director with budgeting/forecasting the annual Utilities budgets for, Electric, Gas, Water and Landlord supplied services. Project Management - Policy Implementation & Quality Assurance- Ensure all small works and projects are completed in a safe and controlled manner.- Provide continuous feedback on best practice and safe working systems- Review Operational procedures and ensure the teams are working as efficiently as possible.- Where required support with the creation and roll out of new initiatives and projects- Ensure the safety and legal compliance associated with each facility is being achieved.- Conduct building audits cleaning, maintenance standards and safety and take accountability for taking action to improve standards- Support the project management of the new buildings from a Facilities perspective, ensuring the learnings from previous buildings are clearly communicated during the design process.- Work closely with the Operations Director, Building Mobilisation Manager and project team to ensure a smooth and processed handover.- Work closely with the project team to ensure the safety-related tasks and processes are in place at the time of hand over.- Support the snagging process, using the internal systems to ensure all snags are captured and escalated in the correct manner.- Take a proactive approach towards your own development in line with legislation and operational best practice.- Ensure your direct reports (if applicable) are being managed and supported in a manner that focuses on continuous development and improved performance.- Work closely with your direct reports to ensure the WeWork values are alive and kicking. About You We’d love to hear from you if you: - Have 5+ years experience managing technical contractors/support functions and outsourced vendors.-
