Digital Customer Success Partner, SAP Concur

il y a 1 jour

LevalloisPerret, France SAP Temps plein

**Faites ressortir le meilleur de vous-même**

**Job Title: Digital Customer Success Partner - SAP Concur (French/English speaking)**

**Meet your team**

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers. Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology. In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.

**What you’ll do**
- Complete proactive customer outreach at all stages of the customer lifecycle
- Meet & exceed account retention and revenue goals
- Conduct customer business reviews to drive adoption and expansion of services
- Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
- Establish relationships with customers as trusted advisor and drive customer value realization
- Contribute to process development and organizational growth projects
- Maintain a clean book of business and ensure data integrity for the business
- Be a client advocate and a voice of reason as you cross-collaborate across internal teams
- Be a Concur product expert

**What you bring**
- Experience in Customer Success, Customer Engagement or Account Management role
- Account management experience with a large portfolio of existing companies with a high-level of complexity
- Proven ability to work with virtual/social tools to engage with customers
- Track record in establishing, maintaining, and growing customer relationships
- Experience developing account strategies that deliver value and insights relevant and unique to each customer
- Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
- Highly structured approach with strong collaboration, communication, and problem-solving skills - ability to handle issue resolution and navigate customers
- Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
- Fluency in English and French

**Faites ressortir le meilleur de vous-même**

**L’inclusion, au cœur de notre stratégie**

La culture d'intégration de SAP, l'accent mis sur la santé et le bien-être, et les modèles de travail flexibles contribuent à ce que chacun, quelle que soit son origine, se sente inclus et puisse donner le meilleur de lui-même. Chez SAP, nous sommes convaincus que les capacités et les qualités uniques que chaque personne apporte à notre entreprise nous rendent plus forts. Nous investissons dans nos employés pour leur inspirer confiance et les aider à réaliser leur plein potentiel. En définitive, nous croyons qu'il faut libérer tous les talents et créer un monde meilleur et plus équitable.

Réquisition: 410222 Secteur de travail: Sales Déplacement escompté: 0 - 10% Statuts de carrière: Professional Type d’emploi: Regular Full Time Emplacements Supplémentaires: #LI-Hybrid

  • Customer Success Partner Senior Advisor

    il y a 1 jour

    Levallois-Perret, France SAP Temps plein

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Mid-market Account Executive, SAP Concur

    il y a 2 semaines

    Levallois-Perret, France SAP Temps plein

    **Nous aidons le monde à mieux fonctionner** Chez SAP, nous faisons simple : vous apportez le meilleur de vous-même, et nous ferons ressortir ce que vous avez de meilleur. Nous sommes des bâtisseurs qui touchent plus de 20 secteurs et 80 % du commerce mondial, et nous avons besoin de vos talents uniques pour façonner l’avenir. Le travail est exigeant -...

  • BTM Head of Customer Success France and Benelux, BTM

    il y a 2 semaines

    Levallois-Perret, France SAP Temps plein

    BTM Head of Customer Success France and Benelux, BTM (LeanIX, Signavio) - F/M Position: BTM Head of Customer Success France and Benelux Organisation: SAP Business Transformation Management (LeanIX and Signavio) What You’ll Build In this role, you’ll lead a team of Customer Success Managers across France and Benelux, driving a customer-first mindset and a...

  • Global Managing Partner

    il y a 5 jours

    Levallois-Perret, France SAP Temps plein

    Global Managing Partner (m/f) Manufacturing/ Aerospace Join to apply for the Global Managing Partner (m/f) Manufacturing/ Aerospace role at SAP The 'Global Managing Partner' (MP) [Global Account Chief Expert] is the worldwide General Manager and Executive Sponsor accountable for leading the end-to-end strategic customer engagement of a Platinum account, the...

  • Global Managing Partner

    il y a 1 semaine

    Levallois-Perret, Île-de-France SAP Temps plein

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Global Managing Partner

    il y a 5 jours

    Levallois-Perret, France SAP Temps plein

    Global Managing Partner (m/f) Utilities – SAP Join to apply for the Global Managing Partner (m/f) Utilities role at SAP. We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help...

  • Commercial Business Partner Associate F/m

    il y a 2 semaines

    Levallois-Perret, France SAP Temps plein

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Global Account Director/Managing Partner

    il y a 6 jours

    Levallois-Perret, Île-de-France SAP Temps plein

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Global Account Director/Managing Partner

    il y a 2 jours

    Levallois-Perret, France SAP Temps plein

    Global Account Director/Managing Partner - F/M Join to apply for the Global Account Director/Managing Partner - F/M role at SAP At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The...

  • Solution Advisor Senior Specialist

    il y a 7 jours

    Levallois-Perret, France SAP Temps plein

    **Faites ressortir le meilleur de vous-même** We are looking for a talented Senior Solution Advisor to join our Digital Supply Chain team in France to be a part of our wider EMEA team. **What You’ll Do** In this role you will bring well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future...