BTM Head of Customer Success France and Benelux, BTM

BTM Head of Customer Success France and Benelux, BTM (LeanIX, Signavio) - F/M Position: BTM Head of Customer Success France and Benelux Organisation: SAP Business Transformation Management (LeanIX and Signavio) What You’ll Build In this role, you’ll lead a team of Customer Success Managers across France and Benelux, driving a customer-first mindset and a client engagement model that empowers customers to succeed—not just stay. Your leadership will ensure strong adoption and consumption of BTM solutions, while meeting retention and renewal targets. You’ll Be Responsible For Executing strategy in the market units, including team coordination, customer escalations, and QBRs Driving solution consumption, renewals, and expansion KPIs Forecasting renewal and churn rates across strategic and digital segments Developing your team’s expertise and supporting career progression Creating engaging customer communities in your region Facilitating collaboration across sales, post-sales, marketing, services, product, and partner teams Building executive-level relationships with selected customers Supporting the deployment of value identification and realization methodologies Leading organizational change following the LeanIX acquisition, helping your team expand networks and build stakeholder bridges Your work will directly impact customer satisfaction, retention, and long-term value realization across SAP’s transformation portfolio. What You Bring Bilingual proficiency in French and English Experience in cloud ERP and transformation projects (managing, delivering, or selling) Strong understanding of end-to-end processes and enterprise architecture Proven success in leading high-performing teams and developing talent Customer Value First mindset, thought leadership, and executive presence Ability to resolve complex customer issues and apply risk-mitigation strategies Excellent analytical, coaching, and communication skills Where you belong You’ll be part of one of the fastest-growing business segments in SAP, with access to exciting career growth opportunities. The team thrives on collaboration, innovation, and a shared commitment to customer success. You’ll work in a dynamic, hybrid environment with exposure to strategic leadership and cross-functional projects. SAP invests in employee development through mentorship, learning programs, and career progression pathways. You’ll be empowered to grow your skills and make a meaningful impact. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with hundreds of millions of users and many thousands of employees, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are committed to equal employment opportunity and provide accessibility accommodations to applicants with disabilities. If you need accommodation or assistance to apply, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local requirements. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violations may result in disqualification from the hiring process. Requisition ID: 437711 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries: Software Development, IT Services and IT Consulting, and Business Consulting and Services For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Successful candidates may be required to undergo a background verification with an external vendor. Note: This description has been refined to remove boilerplate and inconsistent formatting while preserving the original job information and context. #J-18808-Ljbffr