Product Insights Manager

il y a 2 semaines

Paris, France Elektrobit Automotive Temps plein

**About us**:

- Elektrobit is an award-winning and visionary global supplier of embedded and connected software products and services for the automotive industry. A leader in automotive software with over 30 years serving the industry, Elektrobit‘s software powers over 1 billion devices in more than 100 million vehicles and offers flexible, innovative solutions for connected car infrastructure, human machine interface (HMI) technologies, navigation, driver assistance, electronic control units (ECUs), and software engineering services. Elektrobit is a wholly owned subsidiary of Continental.

The Marketing organization is dedicated to improving Elektrobit’s internal processes which effect the customer journey. Our mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Prodcut Insights Manager, you will drive feedback queries across multiple areas of the business, partnering with peers in different regions to get a global perspective. You will leverage analytics to drive actions that directly impact our customers.

**Your responsibilities**:

- Develop new methodologies and processes to generate insights that can scale
- Strategically plan and execute studies that capture our customer’s experience regarding our software products, this includes: scoping, defining methodology, collecting and analyzing data, and presenting findings and recommendations to stakeholders and senior management
- Identify & monitor action items for our product roadmaps to increase customer satisfaction
- Steer the colleagues in the regions to get a global picture of our customer satisfaction
- Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery
- Optimize the feedback and improvement process in close collaboration with our quality management department
- Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices

**Your profile**:

- Relevant work experience in a tech or automotive company, experience in market research and statistics would be ideal
- Excellent quantitative and qualitative analytical skills, excellent attention to detail
- Ideally experience in managing research agencies
- Fluent in English, able to produce and finalize complex documents in English
- Have the ability to earn the trust of senior stakeholders and influencing business teams
- Be a strong team player in both, a local and a global team
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
- Excellent communicator with experience in facilitation across all levels and functions; skilled at addressing both large and small audiences across multiple functions.

Placeholer text what EB offers here

**What we offer**:

- Exciting projects in the automotive software industry
- Flexible working hours and family-friendly working atmosphere
- Mobile work, working from home
- Trainings in our own academy

**Contact us**:

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