Software Support Engineer
il y a 3 jours
**Support Analyst ( Business / Software Applications)**:
**Software Support Analyst - About the company**:
**Software Support Analyst - About the role**:
The Support Analyst role will be office based in their Clermont-Ferrand office, supporting customers using the company’s legacy software, in a 2nd line software support role, building a strong technical awareness of the full technical skillset. Working closely with the Head of Software Development other teams and developers, sharing knowledge, and collectively resolving customer queries and documenting the process.
**Software Support Analyst - Key Responsibilities**:
Provide quality assurance and resolving any queries.
Prioritize, resolution of configuration and deployment of solutions to software issues.
Documentation of the configuration process of the software products to help with further project implementation.
Project support around development, testing, go-live.
Root cause analysis and reporting
Any other related duties as required by the business, including analysis, and advising the customer on best practice.
**Software Support Analyst - Essential Technical Skills**:
- Previous support experience of distributed or web-based systems.
- IIS & Web Services, API, Databases
- Business Applications
- Microsoft technologies
- Good understanding of the software development lifecycle
- Ideally be able to communicate in English.
**Software Support Analyst - Benefits (Negotiable)**
- Basic salary up to 45,000 Euros on offer
- Pension
- Bonus
- 25 Days holiday
- Other benefits
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress to a Developer role and make an impact with their software product capability.
You are within your rights to ask us to remove your information at any time.
**Salary**: 35,000.00€ - 45,000.00€ per year
Ability to commute/relocate:
- 63000 Clermont-Ferrand: Reliably commute or planning to relocate before starting work (required)
Work Location: One location
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