Customer Education

il y a 1 semaine

Paris, France Dust Temps plein

**At Dust,** we want to provide knowledge workers and teams the tools required to get higher-quality work done, faster.

**It’s disappointing to see how much time is **_still_** wasted interacting with software that doesn’t quite “get it”.** Small tasks. Repetitive tasks. Tasks that wouldn’t need to be done in the first place if the right amount of context had been shared in time.

**Most knowledge workers aren’t developers. Software that will really help them has to be powerful and simple to use. It has to fit their needs and personalities nicely.** With the right tools, we believe that we can ultimately give the world’s 1 billion knowledge workers 25% of their time back. So they can move on to do more rewarding and interesting things.

**We’re excited to build products that humans use to become better versions of themselves.** We’re not here to replace humans, though. While we don’t mind a robot analogy, it has to be R2-D2, not Skynet.

**About the team**:
We’re a small and determined team of optimists that likes to focus on customers, getting great things done by shipping, and doesn’t take itself too seriously while doing so. We want to build a team that remains as small as it can be while serving a growing number of customers incredibly well.

We’ve been founders before. We’ve worked at Stripe, Square, Alan, Front, OpenAI, etc... We know what can happen when a few people feel empowered and work together well with a clear purpose in sight.

**This role**:
**Responsibilities**:

- ** Technical and Community Support**: Provide timely and accurate support to users, troubleshooting issues and guiding them to optimal solutions based on a deep understanding of Large Language Models, the Dust platform and common use cases.
- ** Education**: Create high-quality, engaging content that helps users understand and fully leverage the platform. This includes identifying content needs, helping write guides and building our e-learning platform from scratch.
- ** Product Feedback Loop**: Participate in our collective effort to gather and analyze user feedback to identify pain points and suggest improvements to the product team.
- ** Community Support**: Work with the Business Operations, Success, and Marketing teams to support our Community.

**Requirements**:

- Proven experience in customer support or education content management.
- Curiosity and willingness to dive deep into technical concepts, even without a technical background. Adaptability and eagerness to learn in a fast-paced startup environment.
- Ability to empathize with users, to care to help them and translate their needs into actionable solutions.
- Ability to represent Dust’s brand voice and values across customer-facing activities and content creation efforts.
- A knack for content creation, particularly in writing clear documentation, building learning courses and/or producing instructional videos.
- Collaborative mindset and working style.
- Ability to balance user advocacy with company objectives.

You should still consider applying, even if you don’t strictly meet all the requirements above. It’s alright to have a less expected profile or background, as long as you have the desire and determination to bring it in the service of our users.

Compensation Range: €50K - €80K

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