Cash Collection Specialist

Hivebrite is an all-in-one community management and engagement platform. Our mission is to provide organizations with the tools they need to create impactful communities.
- Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 900 customers worldwide - including Boeing, the Obama Foundation, the National Academy of Sciences, the University of Notre Dame, the U.S. Naval Academy, the British Heart Foundation, the Imperial College London, the P&G Alumni France, and Le Wagon Alumni.
- We employ over 170 people across our entities in Paris, New York, the UK, and Sydney, and 30+ nationalities are represented in our team
- At Hivebrite, we believe in the importance of balancing your work commitments and personal life. You’re able to have a real impact on meaningful communities while prioritizing your personal life and goals. Our work policy encourages a healthy work-life harmony with a flexible schedule.We also have many initiatives to keep our global team connected, offering opportunities to meet and socialize with team members virtually and in-person
- For these reasons, we were awarded Best Hybrid Place to Work by BuiltIn in the US and Choose My Company and HappyIndex at Work in France last year

Jump aboard, and join the hive

**YOUR ROLE WILL BE**:

- As a Cash Collection Specialist, you will play a crucial role in maintaining healthy cash flow by managing accounts receivable, following up on outstanding invoices, and working directly with clients to resolve payment issues.
- This role requires a proactive approach to ensure timely payments, resolve any payment issues, and maintain excellent client relationships.

**YOUR MISSION WILL BE**:

- Manage and monitor accounts receivable aging reports and prioritize collection activities based on Management recommendations
- Execute collection strategies to reduce DSO (Days Sales Outstanding) such as negotiating payments plans as necessary
- Collaborate with sales and customer success teams to address billing discrepancies and client concerns in order to resolve payment issues
- Resolve disputes with the help of our in-house lawyer
- Document all collection activities and maintain accurate records
- Prepare monthly reports on collection activities and performance metrics, outstanding balances and past due accounts’ status.
- Identify potential credit risks and escalate high-risk accounts to Management while recommending appropriate actions based on client profile and context
- Maintain strong client relationships throughout the collection process
- Ensure compliance with company policies and procedures related to cash collection
- Identify opportunities for process improvements to enhance the efficiency of the collections process
- Support the finance team in month-end closing procedures related to accounts receivable

**YOU MIGHT BE A FIT IF**:

- Qualifications:

- Minimum 1 years of experience in accounts receivable, collections, or similar financial role
- Proven experience ideally in both a collection agency and in a corporate environment
- Fluent in English (written and verbal), French is a plus
- Strong communication and negotiation skills
- Demonstrated ability to work autonomously
- Experience in SaaS or technology industry
- Knowledge of Salesforce and NetSuite
- Bachelor's degree in Finance, Accounting, or related field
- Required Skills & Competencies:

- Excellent interpersonal and communication skills
- Professional demeanor in dealing with clients
- Cultural awareness and sensitivity in international business contexts
- Ability to maintain composure in challenging situations
- Strong business acumen

**RECRUITMENT PROCESS**:
**A first 45 minutes meeting with max, our Talent Acquisition Manager**for a first video-call to better understand your career plan and answer any of your questions.

**A 1 hour video-call with Nicolas, our FP&A Controlling Director and your potential future manager,**to go deeper on the job description and for you to understand the expectations of the role.

**A 1 hour visio meeting with Veronica, our Financial Controller, and Mitch, Manager of Customer Success,**to understand how you work and evaluate your technical skills.

**A last meeting with one of our Executive**, to talk about you and Hivebrite

**HIVEBRITE'S PERKS & BENEFITS**:
**Flexibility & Time Off**
- Remote-friendly with flexible policy
- Flexible organization

**Well-being & Meaning**
- 1 paid **volunteer day**
- Your **birthday off**

**Office & Culture**
- Paris HQ with rooftop, pool, gym & international vibe
- Regular team gatherings & community moments

**Competitive Package**
- Enhanced health coverage with Alan (vision, dental, alt. care)
- Swile: lunch vouchers + CSE perks
- Navigo 100% reimbursed (Paris)
- Latest Apple gear + €200 remote setup budget
- Salary aligned with market standards

**Department**
- Support

**Role**
- Cash Collection Spe