Customer Care Supervisor
il y a 6 jours
**Overview**:
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
**Responsibilities**:
Véritable chef d'orchestre d'un point névralgique de l'usine, le/la Responsable Customer Care gère le flux de commandes (enregistrement, facturation, contact avec le client) concernant un portefeuille de clients dédié.
En parallèle avec cette mission opérationnelle, il/elle apporte un support à l’équipe de ventes par la production d’informations telles que prévisions, synthèse d’activité, calculs de coûts, et communique les cotations aux clients de l’usine.
Dans ses missions, le/la responsable Customer Care manage une équipe de 3 assistants.
**Qualifications**:
De formation Bac +4/5 (école supérieure de commerce, Master comptabilité/gestion.) ou expérience équivalente, vous bénéficiez d'une expérience réussie de 3 à 5 ans minimu dans une fonction similaire en milieu industriel.
Votre Anglais est courant, ce qui vous permettra d'établir une communication de qualité avec nos clients Européens.
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Customer Care Supervisor
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