CRM Manager

**CRM MANAGER (H/F), Paris, France**

***About Janssen**

Janssen's mission is to build a future in which diseases no longer exist. And we're working tirelessly, as a pharmaceutical company of the Johnson & Johnson Group, to make that future a reality. We push the boundaries of science to fight disease.

**MISSIONS**
- CRM Manager owns the responsibility to lead, optimize and secure good adoption/usage of Janssen France CRM.
- Her/His strong skills in terms of Coordination/influence such as a local and EMEA level will secure our CRM efficiency and development.
- To do so, he/she will be in charge to coordinate all the related stakeholders (internal & external) to reach this ambition for all Therapeutic Areas of Janssen France.

**MAIN ACTIVITIES**

As CRM manager your main responsibilities are:

- Secure consistency between local and EMEA roadmap for CRM development
- Make the France team well-known for its CRM expertise, and take a seat as the CRM champions/influencer in the EMEA team
- Secure CRM & Marketing automation good practices mastering and exploiting their full capacity (development, releases, adoption/change management)
- Manage all project CRM related like POA, Sectorization, qualification phase, etc.
- Identify improvement opportunities in term of: Business usage/process, productivity, etc.
- Secure Data quality in the CRM with the support of the Data Steward
- Secure CRM conformity with Local/global regulation (GDPR, DMOS, lois Bertrand, etc.)
- Seek and develop for innovations in support and with the CEDD team
- Develop our team Marketing automation capacity by securing & optimize content delivery efficiency
- Maintain a competitive watch on CRM & Marketing automation

In order to fulfill these missions, you will get the Management/coordination of the related teams (incl. internal & external colleagues)

**MAIN CONTACT & NETWORK**
- **Internals**:

- The CRM Manager is under the management of the Customer Engagement Manager, and belong the CEDD (Center of Excellence Digital & data)
- At the local level you will be a key contact for Business Unit (especially for CVT, CVTL,NSM, OCM, RSD, etc.) but also for IT, regulatory medical, BI and “non-sedentary” teams.
- At and EMEA level you will be the key point of contact for the EMEA team.
- **Externals**:You will be a key contact for providers and non-JNJ partner

**Qualifications** REQUIRED QUALIFICATIONS**
- **General Education** : Graduate from business school Bac+4/5 OR relative industry experience(s)/position in CRM, enabling him/her to develop a strong Leadership/ expertise on CRM and project management
- **Professional Experience**: Successful Experience with transversal team management. In implementation/management of CRM solution. Expérience with marketing automation solution is a plus.

**_Languages:_**
- Fluent English (read & write)
- Fluent French (read & write)

**Other**:
Travel abroad (Europe) may take place (3 to 6 times a year)

A telework agreement is in place at Janssen (up to 3 days of telework granted)
- **Must have Knowledge/Capabilities**:

- Be familiar with digital environment
- Be familiar with legal and regulatory environment
- Master Public speaking, Team Meeting managment
- Master complex project managment
- Be familiar with managment on transversal teams
- Be familiar with agile& innovative method
- Master complex CRM environment (from implementation to managment)

**Primary Location**
France-Haute-de-Seine-Issy Les Moulineaux
- **Organization**
Janssen Cilag S.A.S. (7825)

**Job Function**
R&D

**Requisition ID**
2206081373W