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**Role Description**:
The Global Account Manager (GAM) is accountable for overall VGE/VCS relationship management for one or more of VGE/VCS global clients. The role is focused to manage global customer relationship for VGE/VCS accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications and mobile solution offerings.
The Global Account Manager leads a client-focused team which includes the National Account Managers in the different VGE regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship with VGE.
**Role Purpose**:
- Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
- Responsible for developing and implementing a clear strategic account plan
- Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business.
- Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
- Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers
- Responsible for driving multi product penetration increasing revenue from the account.
**Core Competencies**:
- Track record of global accounts/ enterprise solution selling within multi-national companies
- Deep understanding of the customer’s business, its market and industry alongside key decision-makers and influencers in account organisation
- Manage global customer relationship up to C-Level
- Ability to translate customer’s objectives and strategy into relevant VGE propositions
- Well-versed with consultative selling approach
**Key Qualifications**:
- University Degree (MBA desirable)
- Deep work experience in Telecommunications / IT Industry
- Ability to lead and manage an international virtual and distributed team
- Demonstrated ability to influence at C Level
- Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones
- Excellent communicator
- Minimum 10 yrs experience as Senior Account Manager
**Application Guidance**:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
**Together we can.