Outsourcing & Conduct Manager

**Role Overview**

As the Outsourcing Conduct Manager for the Western Region (France), the role holder will be responsible for overseeing and managing conduct risk and product governance across all lines of buinsess (Commerical, Personal Lines and Accident & Health) to ensure that our products, processes, and controls meet regulatory requirements and support good customer outcomes. This role requires a seasoned individual with deep expertise in conduct risk, product governance, and regulatory compliance, as well as experience in managing oversight functions in the insurance industry or broader financial sector.

To ensure that conduct standards, product governance requirements, and outsourcing controls are effectively implemented and embedded in the day-to-day business operations. This role sits in the first line of defence, directly supporting the business in meeting regulatory expectations (ACPR, IDD, Solvency II) and delivering good customer outcomes.

**Role Purpose**:
Working in the first line of defence, the role is essential in embedding of responsible, proportionate, and pragmatic conduct practices and governance across the business within the Western region. In support of the broader business strategy and growth aspirations the role will focus on the following key areas:

- _Product Governance _
Lead product governance for the Western region, overseeing the entire product lifecycle, and ensuring compliance with regulatory standards, company policies and customer-first principles. Specific tasks include:

- Product modifications to existing products;
- Localisation of new products approved by regional management;
- Completing an assigned set of product reviews from the CE portfoilio of products. for assigned products.
- Managing the monthly cadence of Product Council meetings with key business stakeholders
- _Conduct Risk Management _
Develop and execute conduct risk strategies for the Western region to monitor risk trends and conduct assessments to mitigate potential conduct related risks, acting as a key advisor to various stakeholders.
- _Outsourcing and Delegated Underwriting Oversight _
- _Regulatory Change and Policy Implementation _
Manage ad-hod conduct risk/product governance projects, lead the integration of new regulatory requirements and corprate policies, and ensure alignment with EU and local regulatory standards applicable to France
- _Reporting _
Complete and submit regular and ad-hoc reporting to local and regional management as reqired. Present reports and findings as required.
- _Action Tracking _
Working alongside the regional Conduct team, manage the completion of open action with stakeholder. Monitor progress through to completion. Negotiate and agree replanning of actions where necessary. Report progress to the regional Conduct Team on a regular basis (monthly or more frequently).
- _Ad-Hoc Tasks _
Complete ad-hoc tasks as rassigned by Head of Conduct, Oversight & Customer Experience EMEA

**Profile requirements**:
Qualifications:

- A degree in Business Administrations, Business Studies, Finance or Accountancy, and Professional certification from a recognized body such as the International Compliance Association (ICA) or equivalent in France

Experience:

- Demonstrable experience in conduct risk management, compliance, or regulatory roles within insurance industry or financial services, with a strong focus on France. Similar experience relating to other European markets would be an advantage but not essential
- Demonstrable experience of product governance, conduct risk, and outsourcing in the French regulatory regime.

Knowledge (include languages):

- In-depth knowledge of conduct risk management principles, regulatory requirements, and best practices in product
- Comprehensive understanding of EU and France regulation as it pertains to the insurance sector, with specific focus on consumer regulation
- Familiarity with regulatory and consumer bodies and requirements in France (e.g. ACPR, DGCCRF).
- Strong analytical skills with the ability to interpret complex regulatory guidance, conduct risk trends, and translate into actionable strategies
- French as a first language, with fluency in written and spoken English.

Competencies:

- Leadership and Influence: Ability to lead, inspire, and motivate cross-functional teams and foster a culture of integrity, accountability, and strong governance.
- Communication and Collaboration: Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
- Analytical and Strategic Thinking: Strong analytical and strategic thinking skills to assess risk, interpret data, and make informed decisions.
- Adaptability and Change Management: Proactive in managing change and adapting to new regulations, with an ability to embed changes into operational processes effectively.
- Customer-Centric Mindset: Committed to promoting fair customer outcomes and embedding a customer-first approach acros