IT Technician
il y a 2 semaines
As an experienced Service Desk technician, you will primarily provide first-level support to users at Hendrix Genetics group companies in France.
You will also be responsible for managing and monitoring the equipment pool within your assigned scope.
To do this, your daily routine will look something like this:
- You will manage incidents reported on the Group's tools on a daily basis and handle telephone calls from users under your responsibility.
- You will ensure that incidents/requests are recorded, followed up and resolved using our internal ticketing system.
- You will provide ad hoc assistance to users on site or remotely (via remote control).
- You will escalate requests where necessary and ensure they are resolved satisfactorily.
- You will manage all equipment within your scope using our internal tools (computers, smartphones, printers, etc.).
- You will ensure the renewal of equipment and its implementation using internal deployment tools, migration to Windows 11;
- You will liaise with third-party suppliers (equipment manufacturers, telecom operators, etc.) in the event of a support request;
- You will actively participate in various meetings with your colleagues in the IT department, particularly those related to the Scrum methodology (sprint planning, review, stand-up, etc.).
- In addition to this support role, you will be involved in the project to implement the future IT service management (ITSM) tool.
**You are looking for...**
- You have a two
- or three-year degree in computer science and have a good general knowledge of computers (hardware and software) and networks.
- You have at least five years' experience as a Service Desk technician.
- You have already worked using an Agile method (preferably Scrum).
- Experience in implementing an ITSM tool is a plus
- Your curiosity, IT knowledge and desire to assist users are real assets that will help you succeed in your role
- You enjoy working in a team: alone we go faster, but TOGETHER we go further
- Your excellent interpersonal skills enable you to integrate into the IT team and communicate effectively with users.
- You have good analytical and comprehension skills. You are thorough and patient.
- You are very comfortable with English (reading, speaking and writing).
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