Global CRM Success Manager

Informations générales

GLOBAL CRM SUCCESS MANAGER H/F
- Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance.
- Operating in 64 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits & Rewards Services and Personal & Home Services. Sodexo provides clients an integrated offering developed over more than 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from services and programs fostering employees' engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, child care centers and concierge services.
- Sodexo's success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.
- Sodexo promotes the fulfilment of our employees and contributes to the economic, social and environmental development of the local communities with which we work.Issy Les Moulineaux

CDI

Temps Complet

**VOTRE QUOTIDIEN CHEZ NOUS**:

- The CRM Success Manager is dedicated to making each end user engaged and successful in their usage of our new CRM Tool Salesforce. We are looking for a personality energized by the challenge of introducing new sales enablement tools, maintaining strong relationships to help end users progress on their transformation journey.
- Your main responsibilities will include to:

- Manage and develop CRM Adoption plan
- Work actively with the business to promote end-user engagement and system adoption; assisting in developing a formal CRM and other technologies communications and adoption program- Be responsible for architecting integrated playbooks that establish day-to-day operational rhythm for CRM end-users
- Participate in developing and maintaining detailed knowledge of the business's current technology, infrastructure, and business processes from a functional perspective
- Partner with business stakeholders to identify, refine, and document detailed business needs, features, and functional requirements new technologies
- Serve as an internal consultant to the business on practices and process improvements that will increase the impact of Sales solutions and improve business results; ensure partners understand and appreciate the business implications of CRM development projects- Interface with business lines, including management, and other internal resources to ensure quality, timeliness, and testing of project/release work
- Supervise routine change management projects or several projects concurrently
- Assist in the creation, review, and validation of user acceptance test plans and approaches**NOTRE PROPOSITION**:
**VOTRE APPORT**:

- Strong customer and user experience advocate with a passion for digital and unafraid to challenge status quo- Ability to present and defend strategy to large groups including senior stakeholders like Comex members
- Collaborate cross-functionally to ensure stakeholder needs are met
- Background in creating engaging and highly usable user experience designs that align with business needs
- Strong collaboration and interpersonal skills, ability to build and maintain healthy relationships with business and Digital & IT representatives
- Regular contacts with a network of Data Owners and other roles and stakeholders involved in data management
- Ability to federate, establish links and cooperate with other roles/stakeholders involved in data management (regulators, data users)
- Ability to operate at a senior level, gain credibility and be a strong influencer across all areas of the business
- Continuous learner, with proven and demonstrable ability to pick up new businesses, concepts and methods
- Possess good writing and presentation skills to create content for diverse audiences
- Attention to detail to ensure all external facing content is high-quality
- Mother tongue/fluency in French; Fluency in English; A third language is welcome although not mandatory
- Other characteristics: Client centric, Agile, Dynamic, Inclusive, Passionate, Collaborative, Results-Focused