Dental Technician Customer Support Cad Cam

il y a 6 jours

NeuillysurSeine, France 3DISC Imaging Temps plein

First we need you to speak French and English.

**3DISC Imaging
- Neuilly-Sur Seine**

3DISC specializes in state-of-the-art 3D imaging solutions primarily for dental clinics. Its flagship intraoral scanner is based on innovative concepts that provide high scanning speed, accuracy and compactness. The 3DISC research and development team is a global team working between in France, USA and South Korea.

3DISC is dynamic environment with rich opportunities with more than 50 dedicated employees engaged in delivering targeted solutions for the dental market. The R&D team is growing fast and delivering new solution and requires a strong leader to coordinate and automate the structure the test process across multiple platforms.

**Job description**

**About the Role**

3DISC is seeking a Dental Technician - Customer Support in our Neuilly-Sur-Seine, France headquarters. The Dental Technician - Customer Support is responsible for effectively, efficiently, and promptly resolving clinical and technical issues relating to intraoral scanner hardware, computer systems and software. You must be proactive, service-oriented, willing to accept responsibility, able to work with demanding deadlines, flexible, decisive and possess excellent team working skills. You must be able to maintain professional composure under stressful situations.

**Customer service Responsibilities**:

- Provide end user support on all levels. From laptop, network, and software support
- Provide Support to Heron Inter oral Scanner users. Support to Doctors and Dental Techs
- Become proficient with the Heron Intraoral Scanner and Heron Clinic software
- Ticket writing in our ticketing tool.
- Transfer and follow-up of tickets to our research & development platform.
- Write articles in our knowledge base.
- Prepare / test user workstations for our end customers.
- Prepare / test intraoral scanners for our end customers.
- Work on different time slots to cover the different part of the US.
- Prepare the package and shipping label.
- Receive RMA from our customers and do the analysis with R&D.

**Required Education and Experience**:

- Qualified Dental Technician with background in CAD/CAM
- Experience in supporting customers either for a lab or with a dental supply company
- Knowledge of IT can computer systems is a plus (not Mandatory)
- Demonstration of strong organizational and follow through skills
- Experience working in a team environment with multiple stakeholders and decision-makers at all levels in the organization
- Effective and structured written and verbal communication skills

**Preferred Experience**
- Experience with intraoral scanners or CAD CAM software - Dental technician certification undergraduate degree

Type d'emploi : Temps plein, CDI

Rémunération : 30 000,00€ à 40 000,00€ par an

Programmation:

- Du Lundi au Vendredi
- Périodes de travail de 8 heures

Lieu du poste : Un seul lieu de travail

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