Customer Support

il y a 1 semaine

NeuillysurSeine, France 3DISC Imaging Temps plein

Great level in English and French is **mandatory** for this position.

**About the Role**

3DISC is seeking a Clinical Application Specialist in our Neuilly-Sur-Seine headquarters. The Clinical Application Specialist is responsible for effectively, efficiently, and promptly resolving clinical and technical issues relating to intraoral scanner hardware, computer systems and software. You must be proactive, service-oriented, willing to accept responsibility, able to work with demanding deadlines, flexible, decisive and possess excellent team working skills. You must be able to maintain professional composure under stressful situations.

**IT Responsibilities 10% of the job**:

- Join the 3DISC support team as a Customer Support - Clinical - IT
- Administer Office 365 for the company
- Administer Website Hosting via Network Solutions Domain Hosting
- Help Internal and External Employees with PC troubleshooting across various departments
- Support Network in making sure it is secure and optimal
- Asset and Software License tracking
- Administration of internal network, server, and file sharing security. DropBox and OneDrive.
- Collaborate with all departments to resolve end user problems and concerns

**Customer service Responsibilities 90% of the job**:

- Provide end user support on all levels. From laptop, network, and software support
- Provide Support and trainings to Heron Inter oral Scanner users. Support to Doctors and Dental Techs
- Become proficient with the Heron Intraoral Scanner and Heron Clinic software
- Ticket writing in our ticketing tool.
- Transfer and follow-up of tickets to our research & development platform.
- Write articles in our knowledge base.
- Prepare / test user workstations for our end customers.
- Prepare / test intraoral scanners for our end customers.
- Work on different time slots to cover the different hours up to the west coast.
- Prepare the package and shipping label.
- Receive RMA from our customers and do the analysis with R&D.

**Required Education and Experience**:
A 2-year diploma from a recognized academic institution or equivalent relevant work experience into IT and computing.

Demonstration of strong organizational and follow through skills

Experience working in a team environment with multiple stakeholders and decision-makers at all levels in the organization

Effective and structured written and verbal communication skills; strong presentation skills

Have a dental experience is not mandatory but welcome

Status: Cadre

Pay: 35,000.00€ - 38,000.00€ per year

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