User Researcher

Who We Are

At **Pictarine**, our mission is simple yet bold**:to reinvent instant photo printing**.

Since **2010**, our **Toulouse-based scale-up** has been shaking up the photo printing and publishing industry across the **United States**.

Our goal? To make it possible to **pick up photos in under one hour** at our partner stores — **Walgreens, and CVS**.
And we’re not planning to stop there

As a true **Product Company**, we design and build **innovative products** that push boundaries.

Our **passionate and driven teams** tackle technical challenges, explore new possibilities, and work hand in hand to make the impossible possible.

Ready to **join the adventure** and help people around the world **create memorable moments with Pictarine**?

**Description du poste**:
**Missions and Challenges**

Within the Product team, as part of the Design division, you’ll join a team of three User Researchers and report to the User Research Manager.

You’ll be responsible for designing, executing, sharing, and promoting insights generated through qualitative and quantitative research to guide Pictarine’s various initiatives.

Your main missions will be to:
Guide product and squad decisions
- Support decision-making within your squad and across the product team.
- Influence Pictarine’s product strategy by identifying new opportunities.
- Deepen the organization’s understanding of our customers across different departments (Product, Marketing).
- Help your squad make the best possible decisions and identify problems as early as possible.
- Act as the voice of our customers among designers, developers, and the PM to guide team choices.

Manage and enhance user research throughout the product lifecycle
- Lead high-level, strategic research combining qualitative, quantitative, and market research.
- Conduct tactical studies focused on specific designs or product issues.
- Collaborate with designers to design, build, and test solution prototypes.
- Continuously improve user research practices at Pictarine, in collaboration with your fellow User Researchers.

**Profil recherché**:
**About You**
- ** Experience**: You have at least 2 years of experience as a **User Researcher**, ideally within a **B2C environment**.
- ** Fluent in English**: You’re comfortable conducting live interviews with **native English speakers**, particularly American users.
- ** Communication**: You’re impactful in both written and spoken communication, knowing **when and how to deliver the right message** with the right medium.
- ** Balance**: You’re able to **calibrate the right level of time and effort** for a research project based on its expected impact on the product.
- ** Micro vs. Macro**: You can balance **micro research** (focused design or usability tests) with **macro research** (strategic, high-level studies).
- ** Product Culture**: You’re passionate about **apps, websites, and the digital world**, with a genuine curiosity for **UI, UX, and business trends**.
- ** UX Expertise**: You have **strong knowledge of UX principles and ergonomics**.
- ** Insight Generation**: You know how to craft **meaningful, nuanced insights** that inspire action.
- ** Big Picture Thinking**: You can **step back** and connect the dots across **complex, interrelated topics**.
- An **agile, collaborative, international, and multicultural** work environment.
- ** Fast career growth** opportunities in a high-impact team.
- ** Modern offices** in Labège (Toulouse) with top-notch equipment — plus **snacks galore and a fully stocked fridge**.
- A **relocation package**, including a **settling-in bonus** and **support with relocation logistics** in Toulouse.
- ** Continuous learning** opportunities: conferences, meet-ups, Pictarine Academy sessions, and English classes.
- ** Monthly events**: massages, pilates sessions, TGIFs, and team buildings.
- A **flexible work environment**: adaptable hours and **hybrid remote policy**.
- An **attractive compensation package**: competitive salary, RTT (extra paid leave), full health coverage (mutuelle & prévoyance), and profit-sharing.
- ** Extra perks**: free photo prints, sports subsidy, three “family support” days, extra leave with seniorityand a few surprises we’ll keep secret for now
- ️ Recruitment Process

Want to join us? Meet the people you’ll be working with:
1️⃣ **Introductory chat** with **Mathilda, User Research Manager** (30’)
2️⃣ **Team & Manager interview** with **Mathilda** (90’)
3️⃣ **Practical exercise** to showcase your research skills (duration depends on the test)
4️⃣ **Final interview** with a **member of the Executive Committee (COMEX)** (120’)
5️⃣ **Welcome aboard**

Pictarine is committed to **diversity and equal opportunity**. All our roles are open to everyone, regardless of gender, identity, experience, or disability.

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