Product Manager
il y a 2 jours
Demanding global companies such as Whirlpool, Ford, GE Healthcare, Nespresso, Allianz, and Miele, build their vision-enhanced workflows for healthcare, field service, customer experience, insurance, and financial services use-cases on SightCall’s Visual Engagement Platform. SightCall blends digital and physical worlds into real-time collaborative environment where representatives can see what their customers see and can help them remotely in real-time. SightCall’s platform provides a complete set of out-of-the-box features, integrations, APIs, and SDKs. The company works closely with CX Vendors like Nice, Genesys, Five9 and SaaS vendors like Salesforce, ServiceNow and Corelogic.
SightCall is the leader in AR & AI powered self-guided & human-guided visual assistance for global enterprises. Created in 2008, we have +250 Enterprise Clients and deliver solutions across the globe (+100 countries).
**The role is hybrid (3 days per week in the office), based in the Paris Area, France.**
**Responsibilities**:
- Product Strategy: partner closely with customers and internal stakeholders to create a clear product roadmap of features and initiatives that work towards the overall product vision, monitor product performance, implement effective review cycles of the state of the product, and stay on top of the competitive landscape
- Product Execution: partner with the UX and Engineering team to define and deliver features and functionality that support the overall strategic vision of the product, collaborate with commercial and operational teams to maximise the launch impact, prepare training materials, and reach out to customers to manage expectations, measure product usage and work with teams close to the customer to gather feedback and gauge customer satisfaction levels, and ensure the newest documentation is available to everyone in the company.
- Define and implement metrics and tracking tools for the product and use the data to inform the product design
- Represent the voice of the customer throughout the development process by learning, amongst other things, from regular face-to-face conversations with customers
- Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development
**What you’ll bring to the table**:
**Hard skills**
- Experience in B2B SaaS
- Proven track record of successfully leading the full product lifecycle from opportunity framing to performance follow-up through solution definition and delivery in close collaboration with a UX designers/researchers and technical leads
- Expertise and genuine interest in technical products, APIs, integrations, AI and real-time communication and collaboration visual tools
**Soft skills**
- Team player with a strong autonomy and ability to take decision
- Ability to understand and formalise business context, identify opportunites and communicate constraints clearly
- Passion for emphasising with customers pains and problems and empowering teams members to think out of the box
- Love challenges
**Required Skills and Qualifications**
- 3-7 years of product management experience, ideally with SaaS productivity products and search technology, and with proven launches
- Worked over 6 time zones before (i.e. east coast at least) and understand how to run distributed teams
- Worked with both US and EU markets and understand how customers are differentiated
- Bachelor’s degree in relevant field
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