Atr - Material Account Manager (M/F)

**_About us _**

ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.**

From the world’s largest cities, to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and businesses in an **innovative, sustainable and modern way.**

If you strive for excellence, are driven by **ambition**, **trust**and **respect**as we are, then get your career off to a flighting start with ATR

**Our leadership profile**:
**People Centric Entrepreneurial Inspiring Exemplary Innovative Humble**

**At ATR y**ou will work with passionate colleagues to make a difference in a human size company with attractive advantages**

We are looking for a **MATERIAL ACCOUNT MANAGER (H/F)**to come onboard in our **Customer Services**Directorate**in **Louis’**team : a team of **12**collaborators

**_Your Mission _**

Under the Head of the Material Account Managers, the Material Account Manager is responsible for managing customer relationship on Materials topics, customer satisfaction, the sale and distribution of the spare parts for sales, exchange, repair and lease (under GMA contract or not).

We are seeking a highly motivated Material Account Manager to join our dynamic team. In this role, you will be responsible for managing customer material needs, crucial to each customer’s operations, ensuring alignment with ATR’s quality and efficiency standards.

The **MATERIAL ACCOUNT MANAGER**:

- Ensures the satisfaction of their customer portfolio while matching the required service level, minimize delays in their order backlog and handling different customer claims
- Develops the business of spare parts in order to maximize turnover and margin on their portfolio, understanding customer Material habits (Account Management) and purchasing processes.
- Drives continuous improvement initiatives within the material management process.
- Ensure adherence to ATR’s safety and regulatory standards in all material handling processes.

**ACTIVITIES**

1. Manage the sales & support
- Daily follow-up of the orders backlogs (spares and services) and Order Intake, minimize delays and communicate to customers
- Develop strong understanding of its customer portfolio to be able to promote the right offer
- Ensure weekly calls to share information on ordering backlog to customers
- Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation )
- Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms )
- Build and drive the administrative and logistic indicators
- Collaborate with cross-functional teams to increase efficiency and productivity
- Ensure the promotion and basic support in the use of the available digital tools

2. Analyze the sales activities
- Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives and action plan
- Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers
- Build service level scorecard per customer, review with core customer accounts on a quarterly basis
- Follow the quotations into orders transformation rate to decline action plans and win sales

3. Develop customer satisfaction and the turnover through commercial actions:

- Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and customer visits
- Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the associated sales campaigns
- Pay attention to customer needs and maintenance planning in order to adapt offers and increase spares revenue
- Take part in price negotiations for strategic orders in order to push sales
- Put in place cross commercial actions with other services (sales of services, CSD )

**_About you _**
- Bachelor’s Degree / Master’s Degree with 3 to 5 years Professional experience
- Minimum of 2 years experience in managing customer relationships and driving customer satisfaction

Present the expected skills:

- Technical skills (5-6 key competences): Knowledge of aviation industry is advantageous / sense of negotiation and commercial related skills / logistics & Supply Chain knowledge / Relevant certifications (e.g., Customer Relationship Management) are a plus
- Language skills (and level): Strong Communication and proficiency in English and French required. Italian desirable. Demonstrated strength in interpersonal, written and presentation skills
- IT skills (tools): Advanced level Office pack, SAP knowledge
- Soft skills:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to analyze data and develop actionable insights
- Proven ability to work