Internship - Customer Care Learning & Development Project Coordinator
il y a 2 semaines
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
YOUR ROLE
You support the “Learning & Development” pillar of CMA CGM’s Customer Experience strategy.
You manage training projects that may involve up to 5,000 end users in an international context.
You join a dedicated team working to strengthen the “Customer Centricity” culture across the Customer Care organization.
You report to the Officer Care Capability Development and collaborate with HR, Digital, Customer Care, and Training teams to build and deliver projects.
WHAT ARE YOU GOING TO DO ?
You coordinate and monitor training programs.
You create learning paths and integrate materials into the LMS (Docebo), aligned with new project rollouts.
You identify each learner’s training journey using Group HR databases.
You register participants and manage invitations (managers, supervisors, Customer Care agents).
You organize training sessions using Academy tools (Docebo, Training Orchestra).
You update learning paths when new modules are added or existing ones are revised.
You track the certification process for Customer Experience Badges.
You prepare training sessions in coordination with local teams and hubs.
You build reporting tools and provide clear, regular dashboards to management.
You animate the internal network around opportunities to improve the overall customer experience.
WHO ARE WE LOOKING FOR ?
You are currently pursuing a Master’s degree in a business school, with a focus on customer relations, commerce, international relations, or project management.
You have strong knowledge of communication channels and community engagement tools (e.g., MySociable, Beekast, digital whiteboards).
You master reporting and facilitation tools (Excel, Qlik Sense, MS Forms).
You have a fluent level of English, used for reading, writing, and oral exchanges.
Spanish is a plus but not required.
You demonstrate a strong sense of responsibility and commitment.
You have excellent organizational skills and attention to detail.
You communicate clearly and effectively, and you know how to lead and animate teams.
You work autonomously and proactively contribute to team initiatives.
Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
91,3% of our interns and apprentices recommend CMA CGM Group for a professional experience
Watch their video testimonals
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