Customer Service Associate France

il y a 1 jour

Toulouse, France BVI Medical Temps plein

**Job Requisition No**
VN8152**Work Location Name**
France - Toulouse (BVI)**Worker Basis**
Full Time**Worker Type**
Employee**Applications Close Date**
Mar 31, 2025**Purpose**
- Support customers by providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner.
Act as front-line support for customers, to ensure customers are satisfied with products, services, and features.
Building sustainable relationships of trust through open and interactive communication both internally & externally. Maintain records of customer interactions, process customer orders, follow communication procedures, guidelines & policies.

**Key Responsibilities**
- Ensure all customer calls/enquiries are handled within agreed timescales.
- Record information on calls received; maintain detailed and accurate records through ERP & CRM system.
- Identify, resolve and record customer interactions liaising with Manufacturing sites and other internal departments and locations as required
- Prioritise workload, organise own time so that deadlines are met and enquires are answered promptly or passed to the appropriate person
- Process orders, return authorizations and credit note requests timely & accurately
- Other duties, special projects as required

**Qualification**
- Bachelor’s degree or equivalent experience
- Minimum 2 years of Customer Service experience
- Fluent in professional French and English
- Strong communication and interpersonal skills
- Excellent PC/system skills, with the ability to learn software programs (e.g., Microsoft Office, ERP systems)
- Intermediate Excel skills
- Knowledge of Customer Service best practices
- Ability to balance multiple priorities and work efficiently under pressure
- Exceptional attention to detail and accuracy
- Strong problem-solving skills and adaptability
- Ability to establish and maintain effective working relationships with coworkers, managers, and customers
- Knowledge of the Ophthalmic or Medical Device Industry is an advantage

**Company**

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept - taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

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