Associate Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

About Kyriba

Essential duties and responsibilities
- Provide support to the team of Account Managers within your territory.
- Develop and grow relationships with Customers within your territory.
- Work with Account Managers, Customer Success Managers and our Customers to build and agree a Success Plan or Maturity Roadmap, encompassing elements of:

- Account Governance (‘Stakeholder Management &Communications Cadence’)
- Adoption (‘Usage’)
- Expansion (‘Upsell’)
- Compliance (‘Over Usage’)
- Enablement (‘Training’)
- Work directly with internal teams on Customer programs that focus on:

- Renewals
- Satisfaction surveys (eg: NPS/Industry Maturity Assessments)
- Marketing and User events
- Enablement
- Referencing
- Responsible for representing Kyriba and our solutions and services to Customers
- Responsibly conduct business within his/her assigned accounts : in-depth understanding of the account’s strategies
- Initiate selling activity where no relationship team or business partner is involved
- Analyse situations and implemented solutions, or develops new approaches
- Effectively differentiate Kyriba offerings from competitive alternatives and create Customer preference for Kyriba offerings, based on that differentiation.
- Negotiate with team members and business partners to define approaches and goals, especially as it relates to designing solutions to meet Customer needs or defining sales action plans
- Effectively negotiate with operational levels of Customer management, supporting successful closing of the sale.
- Support development of business and sales strategies for communicating new developments or announcements in the specialty to customer teams

Education, Experience & Skills
- Bachelor's Degree in business & management
- Strong track record of sales support, execution and pipeline generation.
- Business development skills as well as a strong understanding of how software deals are transacted.
- Ability to build strong relationships with Customers.
- A charismatic team player, with the proven ability to be part of a high-performance organization.
- Pugnacious
- Ability to work independently.
- Strong interpersonal skills.
- Fluent English is required
- Experience in selling SaaS solutions would be an asset

Kyriba Culture and Values

Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.

Customer Success: Our passion is to enable our Customers’ success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.

Accountability: We each take personal responsibility for our actions. We are committed to our own continuous improvement, and we go the extra mile to meet our Customers’ needs.

Respect: We respect each other’s ideas, efforts and commitments, and embrace our diverse cultures and points of view. We achieve our goals through teamwork, responsiveness, open communication and a positive attitude.

Excellence: We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises. We achieve excellence through leadership, teamwork, transparency and integrity, and we are committed to recognizing employee achievements.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.