Technical Operations Assistant

il y a 2 semaines

Paris e, France Dolead Temps plein

Technical Operations Assistant (M/F) - **Apprenticeship OR 6 months Internship**

We are a leader in Lead generation and we power the growth of 200 clients across the Globe. We are lucky to have a team of experts, working remotely and in offices across France and the U.S.

We work alongside our client marketing and sales team to power their growth. Dolead runs paid marketing campaigns faster, integrates customer data with confidence and generates sales-ready leads at a fixed cost per lead.

As the **Technical Operations Assistant**, you will be responsible for the technical success of the delivery of leads from Dolead to our partners. This focused mission contains many components and is critical to Dolead’s “Leads as a-Service” model.

**Your Mission**:

- Establish technical API connections for all new clients- Review API documentation for each new client and determine the best process for execution
- Coordinate with the technical team and the client to program and test the API connection. Identify problems and deliver corrections. Occasionnally program and test the API connections
- Work with the Technical Project Manager to time the API connection with the correct campaign launch date
- Monitor lead delivery, identify and fix any technical bugs : regularly review API connection errors to identify bugs, investigate and coordinate with either the client or sales team to resolve the issue
- Respond to internal stakeholders to answer questions, and investigate technical concerns- Claim and review technical tickets submitted by the internal teams, investigate and work to resolve the problem
- Proactively monitor key metrics to identify and resolve any potential technical errors and optimize lead deliverability
- Maintain diligent account administration- Set up each new client in the Dolead system as well as the correct lead delivery schedule for each client
- Update client details and schedule when necessary
- Communicate with clients during new setup and/or issues troubleshooting- Cover communication channels with clients during API setup
- Assist clients when need be to troubleshoot API issues by identifying the root cause and suggest updates.
- Master degree student in Engineering school or equivalent.
- Detail oriented and curious individual
- Proactive problem solver, curious and willing to grow and learn new things
- Technical API experience including systems (Zapier or Postman) or eager to self-train
- General knowledge on Programming tools and methodology (ideally Python, Github, SQL, API connections).
- Comfortable working across multiple systems
- Able to translate technical concepts for non-technical stakeholders
- Looking for a fast-paced & international environment: ideally, you have enjoyed working in English in a previous experience

**KPIs - How will you measure your success?**:

- Response time for technical tickets
- Billable Rate (with a secondary KPI of Net Revenue)
- Execution timeline of new API setup

**What we offer at Dolead**:
**Lunch vouchers**: Swile card - 9€/day - 50% covered by Dolead

**Flexible remote policy**

**Multiculturual**: +13 nationalities represented

**Environment**: Regular team & company events Strong company culture

**Offices**: Located in the center of Paris (near Opéra)

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