Cdi - SAP Training Specialist - Store Operations

Description du poste

**Context**:
As Training Specialist, you will join a large-scale project aimed at enhancing the Hermès retail supply chain performance through the implementation of SAP Retail.

You will act as an operational training support to contribute to the successful adoption of the new processes and system by supporting the definition, design, and delivery of comprehensive training paths to our employees at central and local level.

Your expertise in training methodologies and instructional design, as well as store operations will be essential to drive effective knowledge transfer and support the overall success of the project.

You will report to the SAP Change Lead and collaborate closely with Business Owners and the IT implementation’s Change Team.

This position may require travels in France and abroad.

**Main activities**:
**Training Strategy**
- Collaborate with project stakeholders (business and IT team) to understand the scope and objectives of the project.
- Help analyze training needs of end-users impacted by the transformation at store level.
- Help define the training design and deployment strategy, as well as the training curriculum and training paths.

**Training Materials Design**
- Participate in training design framing and review workshops to act as the link between business teams, IT teams and training designers.
- Design the conception of training materials (presentations, online tutorials, videos) and provide inputs to ensure training content is relevant, practical, and aligned with end-users’ roles and responsibilities.

**Training Delivery**
- Conduct interactive training sessions, workshops, or webinars to upskill Train the Trainers (TTT) and end-users on the functionalities and features of the new SAP solution which are related to their role and business context.
- Coordinate with local teams and organize the logistics of face-to-face training sessions: book dates and location, send invitations to participants, prepare sign-in sheets, ensure training environments are ready for practice
- Upload digital training materials on the appropriate platforms.
- Provide ongoing support and guidance to TTT and trainees, addressing their questions, concerns, and challenges during the training process.

**Training Evaluation**
- Help monitor and evaluate the effectiveness of training paths through assessments, surveys, and feedback mechanisms to measure knowledge transfer and training outcomes.
- Help identify areas for improvement and make necessary adjustments to training materials and delivery methods based on feedback and evaluation results.
- Maintain documentation and reports related to training activities, attendance, and performance to track progress and measure the impact of the training initiatives.

**Profil**:

- Minimum of 2 years of training experience, preferably on international projects related to store operations, supply chain or IT implementation.
- Strong knowledge of instructional design principles and training methodologies.
- Familiarity with luxury, supply chain and store operations concepts, processes, and systems.
- Proactive and adaptable mindset, with the willingness to learn and the ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong analytical and problem-solving skills, with the ability to identify training needs and develop targeted solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage and train diverse audiences.
- Proficient in IT systems such as SAP and CEGID.
- Fluent in English

A propos du groupe Hermès
- Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.

A propos de l'entité

Hermès Commercial est la division d’Hermès Sellier en charge des flux commerciaux de produits finis vers le réseau de magasins à l’international et des flux commerciaux retours et après-vente.

Les flux commerciaux vers le réseau comprennent les opérations logistiques, la gestion commerciale et les opérations de douane et de transport. Leur finalité est de livrer les bons produits au bon endroit et au bon moment.

Les flux commerciaux retours et après-vente comprennent les transferts, les réparations, la gestion des défectueux, des surstocks et des invendus, et les retours magasins. Ils aident le réseau de magasins à optimiser se