Implementation Manager

Paris

We are seeking a highly skilled and motivated Implementation Manager to join our dynamic Professional Services team at Asana. As an Implementation Manager, you will play a pivotal role in providing exceptional onboarding to our clients at the crucial early stages of their Asana journey, ensuring successful implementation and utilisation of Asana. You will work closely with our clients, understanding their unique business needs and translating them into effective solutions using our software.

Your impact will focus on ensuring customers realise value quickly, setting the stage for further success and growth within our rapidly growing enterprise and strategic customer base. You’ll have the chance to be an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally.

This role is based in our Paris office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

**What you’ll achieve**:

- Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process
- Execute engagements for each customer based upon their processes, needs, and jointly set goals to ensure a successful change; tailor engagements to meet customer’s goals, as needed
- Facilitate the change management process and associated engagement activities, such as customer training, executive reviews, and regular progress meetings to ensure engagement success and customer adoption
- Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers
- Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre-sales of the engagement all the way through to transition touchpoints and beyond
- Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders

**About you**:

- 4+ years experience in customer-facing consulting roles, ideally with experience in customer-facing engagements in a B2B SaaS or consulting firm.
- Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise.
- Customer-centric. You’re genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams. You’re deeply committed to customer service and satisfaction - this is the skill you have used to build business in the past.
- Relationship-builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what’s best for all involved.
- Solutions-oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity.
- Business-level fluency in written and spoken English and French is required.

**What we’ll offer**

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €73,000 - €88,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that supp