Provider Invoice Management Governance

Provider Invoice Management Governance & Improvement

Reporting to Allianz Partners (AP) Head of Provider Invoice Management (PIM) at global office you would be responsible for projects/topics related to governance and improvement of the PIM function to support AWP's strategic objectives. Within AP's Operation department, the PIM function plays a vital role to ensures timely payment of our core assistance providers and to ensure smooth running of our assistance business. The PIM team at global office is responsible for providing the right guidelines, governance and monitoring of local PIM operations. **What you do** PIM Governance and Improvement Manager within AP's Global Office would be responsible for driving PIM operational projects worldwide and contribute to a lean Operations and process harmonization/optimization focusing on process harmonization and streamline the function. The responsible would be coordinating and driving strategic projects across multiple countries, ensuring alignment with global objectives and local requirements. Below are the key responsibility:

- Ensuring process and governance adherence by all BU for PIM operations across all Business Units (BU)
- Act as the point of escalation for issues related to process or governance under PIM scope
- To build and maintain a handbook/blueprint on the target PIM scope, target operating model, target process flow
- To investigate different activities done by each BUs within their PIM scope, creating detailed overview of such activities listing tasks and its description, marking best practices to be leveraged cross BU
- To build and maintain a handbook/blueprint on PIM scope and process flow per BU with clear embarkation on deviations from target per activity
- Mapping and sizing of activities in collaboration with BU, GO PIM team and GO WFM team, to ensure optimized staffing of PIM function across all BUs
- Integrating (validated) best practices in the target operating model
- Periodic onboarding of BUs on latest target model
- Be point of contact for any IT ticket prioritization as business owner
- Monitor and steer digital utilization of automated solution/processes in different BU within PIM function
- Project Management 40 - 50%
- Identify opportunities for cost savings and process improvements, optimization and efficiency gains.
- Maintain comprehensive documentation and reports.
- Document lessons learned and best practices for continuous improvement.
- Encourage a culture of continuous improvement within the project team.
- Implement lessons learned from previous projects to enhance future project outcomes.
- Support on AP initiatives which imply roll out of new tools and systems for the Provider Invoice Management
- Align and collaborate with the various stakeholders to ensure calibration on key decisions and timely delivery of Ops related requirements/projects.
- Coordinating Audit finding resolution for PIM and report status update to Head of PIM
- Support and deputize Head of PIM for any compliance, regulatory, audit and risks assessment.

**What you bring**
- Bachelor's degree in business management, business administration, or related field (Master's degree preferred).
- Proven experience in operations improvement, process optimization, and governance management.
- Strong understanding of governance principles, regulatory requirements, and quality management standards.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
- Ability to understand business processes from a macro perspective.
- Experience with cross-functional & cross-cultural teams and driving change initiatives.
- Excellent communication and presentation skills, with the ability to convey complex information clearly and persuasively.
- Capability to be flexible in changing situations.
- Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach.
- Proficiency in project management methodologies and tools.
- Certification in relevant areas such as Six Sigma, Lean Management, or Project Management is a plus.
- Excellent level of English - both spoken and written

location : ST OUEN France

Job ID 47173