Process Improvement Manager

Important: Please share your CV in English.

Reporting to Allianz Partners (AP) Head of Provider Invoice Management (PIM) at global office, you would be responsible for projects/topics related to governance and improvement of the PIM function to support AWP's strategic objectives. Within AP's Operations department, the PIM function plays a vital role to ensure timely payment of our core assistance providers and the smooth running of our assistance business. The PIM team at global office is responsible for providing the right guidelines, governance, and monitoring of local PIM operations.

What you do

The PIM Governance and Improvement Manager within AP's Global Office would be responsible for driving PIM operational projects worldwide and contributing to lean Operations and process harmonization/optimization, focusing on process harmonization and streamlining the function. The role would coordinate and drive strategic projects across multiple countries, ensuring alignment with global objectives and local requirements. Below are the key responsibilities:

• Ensuring process and governance adherence by all BUs for PIM operations across all Business Units (BUs)

• Acting as the point of escalation for issues related to process or governance under PIM scope

• Building and maintaining a handbook/blueprint on the target PIM scope, target operating model, and target process flow

• Investigating different activities done by each BU within their PIM scope, creating a detailed overview of such activities, listing tasks and their descriptions, marking best practices to be leveraged cross-BU

• Building and maintaining a handbook/blueprint on PIM scope and process flow per BU with clear explanation of deviations from target per activity

• Mapping and sizing activities in collaboration with BUs, GO PIM team and GO WFM team to ensure optimized staffing of the PIM function across all BUs

• Integrating validated best practices into the target operating model

• Periodic onboarding of BUs on the latest target model

• Being point of contact for any IT ticket prioritization as business owner

• Monitoring and steering digital utilization of automated solutions/processes in different BUs within the PIM function

Project Management 40–50%

• Identifying opportunities for cost savings and process improvements, optimization, and efficiency gains

• Maintaining comprehensive documentation and reports

• Documenting lessons learned and best practices for continuous improvement

• Encouraging a culture of continuous improvement within the project team

• Implementing lessons learned from previous projects to enhance future project outcomes

• Supporting AP initiatives involving rollout of new tools and systems for Provider Invoice Management

• Aligning and collaborating with various stakeholders to ensure calibration on key decisions and timely delivery of Ops-related requirements/projects

• Coordinating Audit finding resolution for PIM and reporting status updates to Head of PIM

• Supporting and deputizing Head of PIM for any compliance, regulatory, audit, and risk assessments

What you bring

• Bachelor's degree in business management, business administration, or related field (Master's degree preferred)

• Proven experience in operations improvement, process optimization, and governance management

• Strong understanding of governance principles, regulatory requirements, and quality management standards

• Excellent analytical and problem-solving skills, with ability to identify root causes and develop effective solutions

• Ability to understand business processes from a macro perspective

• Experience with cross-functional and cross-cultural teams and driving change initiatives

• Excellent communication and presentation skills, with ability to convey complex information clearly and persuasively

• Capability to be flexible in changing situations

• Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach

• Proficiency in project management methodologies and tools

• Certification in areas such as Six Sigma, Lean Management, or Project Management is a plus

• Excellent level of English — both spoken and written

• At ease with AI tools, ChatGPT, ...

86482 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

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