Community Business Partner

**Discover our galaxy**

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet who still serves as CEO, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over **700,000** freelancers and over **70,000 clients**, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ **Malt is also**
- a tech company with a human approach
- a company with a strong culture fueled by **700 Malters** from **40+ nationalities**, working from **9 countries** all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.
- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally
- committed to equality and diversity (50% of People managers are women)
- a company with strong career path policies allowing all Malters to develop and grow equally
- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter
- At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive._

**Explore your future career**

Malt is first and foremost a community of hundreds of thousands of freelancers across Europe who are specialized in tech, project management, support functions, design, management consultants, and many other areas of expertise.

Malt’s **Community Team** has a core mission: to attract and activate these high-value freelancers, engage them in our community, and ensure a top-notch experience.

Our **Community Business Partners** are the main point of contact for the freelancers completing their missions, but also for the Key Account Managers in charge of the most valuable clients hosting these freelancers.

As a Community Business Partner, your role is to build and deploy a Community strategy for key accounts, supporting the growth ambition of Malt, with a direct and measured impact on the business.

**Key responsibilities ✨**:
- Manage a portfolio of key clients, engage their freelancers completing missions, and build a strong relationships between them
- Be accountable for the freelancers’ experience while they complete missions with the key clients in your portfolio
- Drive more business thanks to well-chosen actions based on the strategic needs of your accounts (ie. identify specific freelancer profiles needed for the Business Units, push business provider programs to top freelancers,)
- Build a hunting and activation plan to engage freelancers and build their loyalty
- Coordinate your actions transversally between Sales, CSM, and Freelancers Success Managers teams
- Pilot performance of the Business Provider Program for freelancers by monitoring results, generating cross-team adoption, sharing best practices and recommending improvements
- Build processes and tools for 1:many onboardings (welcome freelancers starting projects in our key clients and engage them in our community, create networking opportunities)
- Contribute as a key stakeholder by defining and refining processes and providing feedback
- In constant interaction with our freelancers, aggregate insightful reports that can be leveraged to increase understanding of the talent ecosystem

**About you ‍**:
- 3 to 5 years experience in Sales, Account, or Success Management in fast-paced environments
- Familiar with long complex sales cycles in a B2B environment
- Eager to identify, support and groom highly skilled freelancers and create impact for them, for our clients and for Malt
- Excellent communication skills and proven ability to convince, sell, and persuade both internally and externally
- Strong analytical skills (you can define KPIs to monitor your business performance, you can deep dive into data and processes to identify areas of improvements)
- Appetency for the tech industry, and its jobs and skill sets
- Native-level French speaker with fully professional English and comfortable in an international environment

**How to join the mission?**:
- First call with **Elisa**, Talent Acquisition Manager, to better understand your background, aspirations and ans