Sustainability & Social Value Manager

JLL supports the Whole You, personally and professionally.

We are looking for a Sustainability and Social Value Manager for our new Client account.

Role Purpose

An exciting opportunity has arisen for a Sustainability and Social Value Manager to join JLL’s Work Dynamics department. The Sustainability and Social Value Manager will be responsible for one of JLL’s high profile clients, you will play a pivotal role to support the client’s programme and ensure that we deliver our sustainability and social value obligations. The purpose of the programme is to improve customers’ experiences in every building for which the client is accountable for the delivery of workplace services. The contract is permanent.
We are aligned with the client you’ll be supporting to drive sustainability and social value through everything that we do, across all service lines, operations, and job positions.

What this job involves
Report to a senior member of our EMEA Sustainable Operations team, with dotted line to Account Director, to deliver the client’s sustainability and social value strategy in a co-ordinated manner

Oversee the management of the sustainability and social value element of the client’s programme governance structure as well as our JLL team

Manage analyst team and be the go-to person for sustainability within the account team and provide training

Develop and implement management plans for sustainability and social value initiatives across the portfolio and embed within overall JLL account delivery

Undertake sustainability audits on site when needed

Develop and submit monthly, quarterly, and annual social value and sustainability reports to client

Take ownership of sustainability and social value contract requirement and performance reporting systems including development, tracking, and updating of KPI’s

Populate and frequently update the social value tracker and track results

Conduct impact analysis of sustainability and social value initiatives and identify action to deliver enhanced outcomes

Coordinate with account global team for continued improvement and consistency of deliverables

Be the key point of contact for the client on all sustainability and social value elements related to managing their workplace services

Build and maintain a strong relationship with the client and other key stakeholders within JLL.

Desired skills and experience for this job
Minimum 7 years work experience as a sustainability/social value manager or experience in delivering similar responsibilities in a different role

Be passionate about sustainability and social value

Experienced in working within a complex, corporate environment

Experienced in managing accounts for clients with complex needs

Consistently deliver performance targets and takes quick, corrective action when required to exceed expectations where possible

Previous evidence of creating social value and sustainability reports, strategies and communication materials within a large client or organisational setting

A proven track record of delivery and understanding of the latest sustainability and social value themes and approaches

Able to deliver high-quality work in a timely manner while under time pressure

Great communication skills - excellent presentation skills (verbal and written)

Ability to think broadly, create a shared vision, and embrace change as an opportunity

The ability to work under mínimal supervision in a rigorous manner to deliver accurate, high quality, engaging and client ready outputs

An overall understanding and experience of delivering sustainability solutions or programmes within real estate

Experience managing sustainability and social value in a facilities management environment

This role requires government security clearance.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

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