Regional Workplace Manager

JLL supports the Whole You, personally and professionally.

We are looking for Regional Workplace Services Managers for our newly awarded account across Europe for an Internationally focused UK organisation (Brussels, Paris, Warsaw or Budapest)

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Location - Brussels, Paris, Warsaw or Budapest
Role Purpose
We have an exciting opportunity for 3 x Regional Workplace Services Manager to join a European integrated facilities management account. The Regional Workplace Services Manager will report into the EMEA Operations Director and will have sole responsibility for Facilities Management services across all the designated sites within their cluster. They will be a true leader, having responsibility for the on-site FM teams, ensuring day to day operation and management of all hard and soft services, financial management and customer service are delivered and aligned with the contractual agreement.
What this job involves
Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
Supporting the JLL Operations Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s
The ability to understand and offer guidance to local FM’s in terms of hard services and technical repairs, and provide guidance to FM’s in terms of managing local vendors
Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant
Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Technical Qualification / background preferable
Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery
Proven track record of supporting and leading site based teams across multiple service lines
Ability to work without supervision with the ability to drive positive impacts
Must be prepared to travel regularly in order to support European wide delivery
Demonstrate successful contract management and team management
Proven ability to build and maintain strong vendor relationships
Experience in financial management and identifying cost savings/avoidance
Advanced Microsoft Office experience required.
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organization
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Graduate level qualification or equivalent, preferably in property, facilities, operations or engineering
Experience within a customer facing environment within technical FM services
Health & Safety qualification eq