Service Delivery Manager Digital Certificates
il y a 7 heures
GBS IT is at the heart of the energy transformation, bringing expertise and innovative IT solutions to all Business Units of the ENGIE Group. By joining us, you will experience the agility and kindness of a human-sized company, coupled with the strength and scope of a large group. You will contribute to our challenges with boldness, commitment, and excellence, as a: **Service Delivery Manager Digital Certificates (M/F)** Position based in La Défense - 92 IDENTITY & ACCESS DEPARTMENT Within the Network & Cybersecurity (NCS) division, the Identity & Access department manages services and solutions to manage identities and accounts for the ENGIE Group. The Digital Certificates team oversees the Public Key Infrastructure used by the group internally (AD PKI) and externally. It maintains the infrastructures in operational condition and manages the life cycle of the certificates issued to the group's entities. **JOB DESCRIPTION**: **MAIN ACTIVITIES** The Service Delivery Manager provides functional and managerial authority over the operational teams made up of ENGIE employees and service providers. He/She reports to the Head of the Identity & Access department. - **Accountable** for all **RUN activities** of Digital Certificates platforms under their management. - Define & control RUN SLA (from GBS IT) - Define RUN budget & charging model, challenge & control costs - Monitor SLA with external partners - Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI,) - Monitor users satisfaction & define associated action plan - Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead - Manage the contracts of service providers, in interaction with the Vendor Management Office - Drive special RUN projects (retrofits, upgrades, business reorganizations,) - Secure transition to RUN for each roll out - Accountable for Release Management (schedule releases, environment usage, release lifecycle,) **TECHNICAL SKILLS** General knowledge - PKI management infrastructures - ITIL and CobIT (Service Strategy, Service Design, Service Catalog Management) - Economic modeling, costing / pricing / billing - Operational monitoring of services **SOFT SKILLS** - **Senior position**: - Ability to lead in **matrixial organizations**: - **Fluent English** (oral/written) - Leadership - Experience of **working in project management mode**: - Rigorous, able to find the right balance between industrialization & day-to-day requirements - The ability to work independently and as part of a multi-disciplinary team is essential - **Team spirit** **LANGUAGES** - French (read/spoken/written) - English (read/spoken/written) - Optional: Spanish **Business Unit**:GBS **Division**:GBS BS - IT **Entité légale**:ENGIE Information et Technologies S.A. **Expérience professionnelle**:Qualifié ( >3 expérience
-
Service Delivery Manager Digital Certificates
il y a 7 jours
Courbevoie, France ENGIE Temps pleinDescription de poste - Service Delivery Manager Digital Certificates (M/F) **Publié le**:13/03/2025 **Référence de l’offre**:42254 Informations générales - Courbevoie, France, 92400 - ENGIE Information et Technologies S.A. - Qualifié ( >3 expérience 3 expérience
-
Service Delivery Manager
il y a 2 semaines
Courbevoie, France ERES Temps plein**Fiche de poste : Service Delivery Manager - ACENSI** **Votre rôle au sein d’ACENSI**: En tant que **Service Delivery Manager**, vous jouerez un rôle clé dans l’amélioration continue et la qualité des services IT délivrés à nos clients. Vous serez l’interface stratégique entre nos équipes projet et le client, avec pour objectif de garantir...
-
IT Service Delivery Manager
il y a 1 semaine
Courbevoie, France HCLTech Temps pleinJoin HCLTech! Proudly recognized as a Certified Global Top Employer 2025. HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion....
-
IT Service Delivery Manager
il y a 2 semaines
Courbevoie, France HCLTech Temps pleinJoin HCLTech! Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13...
-
IT Service Delivery Manager
il y a 2 semaines
Courbevoie, Île-de-France HCLTech Temps pleinJoin HCLTech Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13...
-
Service Delivery Manager
il y a 1 semaine
Courbevoie, France ABC Portage Temps pleinVotre mission: En tant que Service Delivery Manager, vous serez le responsable de la satisfaction, la fidélisation et le développement de votre portefeuille client. Vos tâches - Garantir la qualité du service rendu et la satisfaction client - Être communicant et avoir un excellent relationnel pour échanger avec l'équipe interne et avec votre...
-
Service Delivery Manager
il y a 2 semaines
Courbevoie, France HCLTech Temps plein**French version** **Intitulé du poste**:Service Delivery Manager - Telecom (Service Manager) **Type of contract**: Permanent **Place of work**: Hybrid/Client Location **Type de contrat**: CDI **Lieu de travail** : Télétravail/site client **Missions Principales** : Les principales missions des Senior Specialist - Account Services seraient les...
-
Digital Delivery Lead
il y a 1 semaine
Courbevoie, France TotalEnergies Temps pleinSystèmes d'Information - COURBEVOIE-CŒUR DEFENSE(FRA) - France **Description du poste** - TotalEnergies est à la recherche d’un Digital Delivery Lead pour mettre à l’échelle et déployer les produits délivrés par sa Digital Factory au sein de la Compagnie._ - Ainsi, vous travaillez dans la division Métiers Techniques de TotalEnergies Global...
-
Service Delivery Lead
il y a 5 jours
Courbevoie, Île-de-France Free-Work Temps pleinNous recherchons pour le compte de notre client dans l'Energie,un delivery Lead le maintien en condition opérationnelles d'un ensemble d'applications autour de la supply chain des lubrifiantsMissions :Assurer le delivery run et projets Participer à la mise en production et s'assurer du maintien en conditions opérationnelles et en conditions de sécurité...
-
Service Delivery Manager
il y a 2 jours
Courbevoie, France ENGIE Information et Technologies S.A. Temps pleinIdentifiant de la demande: 17583- Lieu de travail: COURBEVOIE, FR, 92400GBS IT apporte les meilleures solutions IT à l’ensemble des BU du Groupe ENGIE et les aide à relever tous les défis énergétiques d’aujourd’hui et de demain. Avec nous, vous pouvez avoir à la fois l’agilité et la bienveillance d’une PME et la solidité et l’envergure...
