B2b Order Manager Agent

**Want your story to be part of our story?**

**When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life. And your story starts right here.**

Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich - and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.

Do you have a passion for customer service and a desire to take on new challenges?
Our company, specializing in the toy industry, is looking for a B2B Sales Administration Manager (all genders) for a permanent position to strengthen our team

If you’re ready to dive into a fun and dynamic environment, this opportunity is for you

**Working at Schleich. Make your mark.**

**B2B Order Manager Agent (all genders)**
**Lyon**

**The following adventures await you at Schleich**:
As a Sales Administration Manager, you’ll play a key role in our company’s operations, supporting our sales team and assisting our French customers.
This position offers diverse responsibilities thanks to our variety of professional clients (independent businesses, GSA, GSS), with tasks that will adapt to your profile and aspirations.

**Your responsibilities will include**:

- Order and Sales Management: processing customer orders, tracking deliveries, ensuring deadlines are met, and handling customer complaints
- Customer Relations: acting as the main point of contact for our French clients, responding to their requests with professionalism and promptness, and finding tailored solutions for each situation
- International Coordination: daily communication with our headquarters in Germany, various internal departments (logistics, accounting, sales administration), and European branches (Spain, Italy, etc.) to ensure consistent and harmonized service
- Commercial Support: meeting the needs of our field Sales Representatives and Key Accounts
- Inventory Management: ensuring effective stock management and proactively suggesting ways to optimize orders and deliveries
- Analysis and Reporting: generating reports and analyses to track sales indicators and revenue growth
- Various Administrative Tasks: as achieving customer satisfaction sometimes involves less exciting but essential administrative duties

**Your story so far**:
We’re primarily seeking a versatile individual ready to adapt to a variety of client types and take on challenges in an exciting international environment **You are**:

- Curious and Persistent: you have a drive to dive deep, seek solutions, and never give up
- Independent and Resourceful: you know how to manage your priorities and take initiative to move projects forward
- A Team Player: you appreciate collaboration and teamwork across departments in an international setting
- Eager to Learn and Grow: the toy industry is rich and varied, and we’ll be there to support you as you progress

**Required Skills?**
- At least 2 years of experience in a similar role
- Proficiency in Microsoft Office, particularly Excel for analysis and reporting
- Proficiency in English is essential; additional languages are a plus
- Strong organizational and interpersonal skills to manage various tasks, clients, and contacts in France and across Europe

**No kingdoms nor mountains of gold, but many other rewards**:

- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform
- Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated
- Enjoy the benefits of a hybrid working model: 3 days in the office, 2 days remote
- Appetising. Depending on the location, you will receive a food allowance of up to €75.00 net per month. Our Schwäbisch Gmünd site also has a subsidised canteen
- Every hero must retire one day. That’s why we offer a subsidised pension scheme
- You can also enjoy great discounts on our schleich® products - a great bonus for kids and adults alike
- Save even more with corporate benefits and discover a world of exclusive discounts for various brands and activities
- Speaking of savings, we’ll also subsidise your bicycle lease to make it easier for you to travel to our beautiful offices in Munich or Schwäbisch Gmünd
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours

**Would you like to play a part in our story?