Front Office Manager

**Additional Information**
**Job Number**25071060
**Job Category**Rooms & Guest Services Operations
**Location**Maison Rouge Strasbourg Hotel & Spa Autograph Collection, 4 Rue des Francs-Bourgeois, Strasbourg, Bas-Rhin, France, 67000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**Additional Information**:This hotel is owned and operated by an independent franchisee, Hotel Maison Rouge. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

ABOUT THE ESTABLISHMENT
A jewel of Strasbourg’s history since 1387, Hôtel Maison Rouge - Autograph Collection embodies the French art of hospitality in an elegant and refined setting. Ideally located in the heart of the Grande Île, surrounded by ancient stained-glass windows and a hushed atmosphere, our 5-star establishment offers a timeless escape. Fully renovated in 2021, it features 131 rooms and suites, a 150 m² sensory spa, and a service marked by delicacy and care.

YOUR MISSION
As a true ambassador of excellence, you are the maestro of our guests’ welcome and well-being. Working closely with the teams and management, you bring the spirit of Maison Rouge to life at every moment, with passion and attention to detail. As an inspiring leader, you coordinate front office and concierge operations while contributing to the hotel’s overall strategy.

**MAIN RESPONSIBILITIES**:
Team Supervision: Up to 14 team members (front desk, concierge, guest relations, luggage service)

Guest Experience & Quality
- Deliver a warm, exceptional, and personalized welcome to every guest
- Ensure bespoke touches are provided for VIP clientele
- Guarantee a flawless stay experience, from arrival to departure
- Respond swiftly and thoughtfully to guest feedback

Team Management & Leadership
- Unite, supervise, and nurture a dedicated and passionate team
- Foster a positive dynamic within the front office and concierge teams
- Train and onboard new talents with high standards and kindness
- Lead team meetings and support individual growth

Performance & Organization
- Optimize occupancy rates and ancillary revenues (upselling, parking, etc.)
- Collaborate closely with all other departments
- Ensure smooth scheduling aligned with forecasted activity
- Enforce Marriott standards and 5-star requirements
- Participate in the development of annual budgets

Operations & Coordination
- Monitor reservations, group bookings, accounts receivable, and deposits
- Maintain daily liaison with all hotel departments
- Actively contribute to the property’s overall strategic direction

PROFILE SOUGHT
- Minimum 2 years’ experience in a similar position in luxury hospitality
- Guest
- and operations-oriented with a strong service mindset
- Attention to detail, strong interpersonal skills, and the ability to inspire
- Excellent command of French and English (a third language is a plus)
- Recommended knowledge of systems: OPERA, MARSHA, MGS, EMPOWER

KEY SKILLS
- Natural sense of high-end hospitality and guest relations
- Positive leadership and empathetic management style
- Analytical mindset, responsiveness, and organizational rigor
- Creativity and a taste for challenges
- Strong written and verbal communication skills

Joining Maison Rouge means becoming part of an iconic establishment where every detail tells a story, and every team member carries a promise of excellence. If you’re ready to elevate the art of hospitality every day, this is your adventure.

Becoming part of Maison Rouge also means joining KER HOSPITALITY, a key player in French hospitality, and being part of the prestigious Marriott International network through the Autograph Collection. This dual affiliation offers real opportunities for internal mobility, access to world-class training programs, and career growth—both in France and internationally.

Benefits: collective profit-sharing bonus, contribution to transport costs, 13th month paid according to seniority, works council benefits
- This company is an equal opportunity employer._

frnch1

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corpo