Supply Chain, Logistics and Customer Care Specialist

**About the Role**

**Supply Chain Coordination**
- Align forecasting, production planning, logistics, and inventory management to maintain optimal inventory levels across all warehouses (US, EUROPE, SWITZERLAND).
- Oversee and manage inventory levels, ensuring optimal stock availability and accuracy.
- Negotiate, place, and supervise production requests with contract manufacturers.
- Manage end-to-end shipping processes, including documentation preparation, working with freight forwarders, customs and ensuring timely deliveries.
- Control inbound shipments by managing item receipt, storage, and inventory level adjustments.
- Maintain accurate stock records within the ERP system (Odoo).

**Logistics Operations Management**
- Oversee outbound shipments from picking and packing to shipping and delivery, ensuring efficiency and accuracy.
- Collaborate with freight forwarders to identify cost-effective logistics solutions and resolve incidents.
- Enter or verify all customer’s orders in the system with strong attention to details and in a timely manner
- Review daily open orders to ensure efficient order management and that shipping targets are met
- Process incoming inbounds in the system after verifications, and participate in stock-checks
- Manually pick items from the stock by selecting the right items and lot numbers
- Physically pack outbound goods efficiently and beautifully, keeping the workspace clean and organized
- Edit shipping documents and organize outbound logistics with freight forwarders
- Handle logistics related issues with the support of the management, and communicate with warehouse and forwarders for shipment arrangements if needed
- Organize reverse logistics with customers and freight forwarders when required
- Bring up opportunities encountered to the management, to grow the process in the spirit of Continuous Improvement.

**Customer Service Excellence**
- Serve as the primary point of contact for customer inquiries related to orders, deliveries, and returns. Ensure a seamless customer/physician experience by coordinating effectively across departments
- Respond promptly and professionally to inquiries from patients and customers/physicians.
- Process orders, confirmations, and invoices accurately in the system.
- Answer customer’s queries in a professional and friendly manner, either directly, or by cascading requests to other departments when necessary. Coordinate with internal teams to resolve customer-related issues.
- Maintain and update customer records in the CRM system (Odoo).
- Manage Order to Cash processes, from order placement, quotation approval, outbound shipment and invoicing.
- Prepare, verify, and send accurate invoices to customers.
- Provide accesses, documentation and guidance to external customers and partners.

**About you**

You are definitely a match with
- Bachelor’s degree in Supply Chain Management, Logistics, or a related field.
- Minimum 3 years of experience in supply chain, logistics, and customer service, preferably in the MedTech or healthcare industry.
- Strong knowledge of ERP systems (Odoo is preferred) for logistics and customer management processes.
- Experience in managing third-party logistics providers and contract manufacturers.
- Excellent organizational and problem-solving skills.
- Strong communication skills in French and English (both written and spoken).
- Ability to work collaboratively in a dynamic and fast-paced environment.
- High attention to detail and a proactive approach to continuous improvement.

**About the offer**
- The opportunity to make a meaningful impact in advancing women's healthcare.
- A dynamic work environment with a flat hierarchy and short decision-making processes.
- Versatility to develop and expand your skills in an agile company.

**If this sounds like you then what are you waiting for**

**Job Types**: Full-time, Permanent

**Experience**:

- ERP and CRM: 3 years (required)
- Logisitic and Supply chain: 3 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 25000 Besançon