Facilities Coordinator

JLL supports the Whole You, personally and professionally. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. **MAIN PURPOSE**: To Pro-actively support the day to day delivery of all facility management related functions and when needed, also covering the main switchboard activities and the running of the Reception and the associated services, as well as the first point of contact for Suppliers, Vendors and office employees. **MAIN JOB RESPONSIBILITIES**: Ensure your work and management of your direct reports (if any), is in line with JLL Values, Expectations and Behaviours Process invoices without delay and in deadlines, as per instruction from the Finance Department Raise Purchase Orders (PO’s), regularly review accruals and open PO’S and take necessary actions to successfully and without delay receipt and close or cancel all open PO’s and balances GENERAL RESPONSIBILITIES Ensure a safe and engaging environment for our colleagues and Client through identifying risks during regular site inspections which will be recorded and documented (site inspection audit report) Keep the site clean and tidy Ensure all escape ways are unobstructed and all material and goods are stored as per instruction at the assigned place, respecting safety recommendations for storing Ensure all chemicals used on site have an up-to-date chemical list available at the place of storing and only trained staff is handling them Take initiative in daily tasks, have a pro-active attitude and share knowledge with your peers Identify and implement at least 4 innovations which reduce costs or improve customer experience Help and achieve an average customer satisfaction survey of >85% through providing high standard services, attention to detail, identifying and implementing improvements in FM services as well as implementing of any EMEA roll out activity in timely manner Log, monitor and close all issues, requests, tasks and activity in our ticket monitoring system Concept Regularly meet with vendors and monitor their KPI’s, keep written documentation about meetings and topics discussed Regularly meet Client for update and feedback on going FM issues affecting site and understand Client activities which might influence current and/or regular FM operations on site Communicate and cooperate with landlord where and when necessary and required Communicate in professional manner, taking the audience into account Mail management (incoming/outgoing) Preparing Meeting Rooms for Visitors and Office Employees Order of consumables (e.g. stationery, beverages, supplies ect.) Communication to Vendors and Supplier First contact for support to staff Ticketing System Raising PO’s and Invoicing Supporting Cleaning and H&S Audits Attending HSE Audits Reviewing the services provided by Reception and implementing new systems and procedures when required to improve services. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real esta