Cma Cgm Contract Manager

CMA CGM contract manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?- We are now looking for a**CMA CGM Contract Manager**
- for the CMA CGM agreement. This is a permanent position, and its preferred location is Marseille, France.**What you will be doing**
- The CMA CGM customer operations office is in Marseille for the agreement fleet of today 14 vessels with growth potential for more vessels to come. The vessels are equipped with 2-S DF main engines and 4-S DF auxiliary engines.
In this position, you will lead a team of Contract Managers and Agreement Delivery Coordinators as well as manage own fleet of CMA CGM container vessels. You will be accountable for the customer satisfaction, agreement profitability and employee satisfaction. You will act as a customer escalation channel, what comes to the agreement installations. You are expected to promote additional services to the fleet together with the sales team.
We are looking for a person with strong leadership skills enabling and empowering the team to achieve the results at the same time promoting growth of the business and personal development of employees. You are also expected to ensure we meet and exceed customer expectations. As “Manager, CMA CGM Agreement” you need to have a solid customer, business and service-oriented mindset and a problem solving “can do” attitude.

**As CMA CGM Contract Manager, your work will focus on these responsibilities**:

- Employee satisfaction & Financials performance
- RUM (Read Understand Manage) the agreement and develop systematically the way the agreement is delivered.
- Manage, train, coach and develop your CMA CGM Contract Core Team (CCT)
- Develop unity and team sprit with internal and external stakeholders.
- Continuously improve the performance of the CMA CGM agreement
- Follow up financial, operative and technical performance through reviews and reporting and drive corrective actions if needed
- Proactively flag additional sales opportunities and support sales team in selling those
- Participate in internal and external Audits
- Customer satisfaction
- Act as the leader towards the CMA CGM fleet and vessel management, arrange and lead regular customer meetings with your CCT.
- Ensure continuous, reliable, and on-time customer reporting, showing value of the agreement
- Other
- You will be a member of the SEAF agreement management team
- Communicate & implement the Agreement Management mission, vision, road map & processes
- Ensure that Agreement Management procedures are followed and implement QHES procedures and arrange regular wellbeing/safety discussions with the team. Work together with colleagues to jointly and continuously improve the way of working in Agreement Management globally**To be successful in this role we expect you to have**:

- B.Sc. or M.Sc. in technical or business field
- Fluent in French & English
- Relevant level of experience in managing a team of individuals delivering projects or customer service and business results with strong success cases
- Good knowledge of the vessel operations and customers business needs.
- Technical knowledge on combustion engine is a bonus, but not a prerequisite
- Excellent communication and leadership skills
- Good skills in problem solving, planning, target setting and leading continuous improvement actions
- In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 20%, even though most of the meetings are held virtually.- Nous recherchons actuellement un Contract Manager gérer notre client CMA CGM. Il s'agit d'un poste en CDI basé à Marseille, France. Le bureau des opérations clients de CMA CGM est situé à Marseille pour la flotte d'accords de 14 navires aujourd'hui, avec un potentiel de croissance pour d'autres navires à venir. Les navires sont équipés de moteurs principaux 2-S DF et de moteurs auxiliaires 4-S DF.- Dans ce poste, vous dirigerez une équipe de Contract Managers et de Coordinateurs de Livraison d'Accords, ainsi que la gestion de votre propre flotte de navires porte-conteneurs CMA CGM. Vous serez responsable de la satisfaction des clients, de la rentabilité des accords et de la satisfa