Internship - Customer Success Manager (German

**Who we are**:
We are Digimind, a global software company that provides market intelligence and social listening solutions to our customers.

We work with 700+ of the world's top brands and agencies, including Nestle, Ford, Lenovo, Ogilvy, and P&G to name a few.

We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble, and Amsterdam.

**What we are looking for**:
We are currently seeking a **German speaking** **Customer Success Manager** to add to our dynamic** CSM Team** in** Paris **for a **6-months internship.**

Under the supervision of the team, you will have the global mission of **delivering a white-glove customer service experience to our existing portfolio of clients** in order to **guarantee retention and create up-sales and cross-sales opportunities**.

**Key responsibilities include**:
**Project & Client Portfolio Management**:

- **Help design and support the rollout of Digimind Market Intelligence & Social Media solutions** **for our clients**,
- **Coach our clients during each step of the deployment of their project**; from primary onboarding & operational setup phases to project deployment,
- **Help clients identify, design & track business KPIs **relevant to their business strategy,
- **Develop business within your portfolio** in collaboration with Account Managers,
- **Participate in pre-sales initiatives** including webinars, product demo, and technical workshops.

**Digital Consulting**:

- **Advise clients on current digital business intelligence strategies** & best practices with regard to brand reputation, brand protection, consumer insights, competitive intelligence, and influencer marketing strategy,
- **Create educational content** aimed at turning our clients into power users of our software through workshops, coaching and tool optimization,
- **Provide digital expertise to our clients**, be proactive in suggesting the right organizational framework at each step of the deployment of the project.

**Corporate Communication**:

- **Design, write and publish a weekly company newsletter** providing Digimind with strategic insights and competitive intelligence relevant to its business environment.

**What are our requirements**:

- You are **pursuing a degree in Economics/Competitive Intelligence or Marketing **and **you are** **looking for an internship;**:

- You ideally have 6+ months of hands-on work experience working in marketing or data analysis;
- You are **passionate about technology** and the world of big data;
- **Bilingual proficiency in English, French and German is required**.
- **You have excellent interpersonal skills and impeccable written and oral expression**;
- A** strong interest in competitive intelligence and the SAAS environment** is a plus;
- You are** autonomous and proactive** with a **true sense of customer service** and **exceptional organizational and time management **skills;
- You want to join a young, dynamic structure where you can have a real impact;

**What do we offer**:
A competitive salary package, as well as:

- Modern offices with opportunities to work from home
- A great onboarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
- The opportunity to work in the world of social media and big data with an international team of passionate professionals
- 3 days of homeworking per week
- Work from home framework in place, allowing you to get the best of the two worlds,
- Easy-going atmosphere, meal vouchers, reimbursement of transportation fees (50%).

**Why is Digimind a great place to work**:
By joining Digimind, you will meet a company of entrepreneurs, passionate about innovation. We make initiatives and value experience and the right to fail. We always define new ways, even if they are not conventional. We love to solve problems more than complain about issues.

With offices in Paris, NYC, Singapore, Rabat, Amsterdam, Buenos Aires, Grenoble, we are a world company on a human scale. Within the “Digifamily” and with our clients, we help and listen to each other. We are honest and we respect everybody, regardless of age, sex, race. Just come as you are. In a nutshell, we have a benevolent mindset, and we strive to have a positive impact on our fellow workers, our clients, and the community as a whole.

Last but not least, we have a passion to continuously grow, individually and as a team. We seek continuous improvement through learning, interactions, and skills development. We work hard and play hard, our work/life balance is strong. We value ambition and positive mindsets. We are go-getters.
- Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees._