Customer Success Manager
il y a 1 semaine
** Internship - Paris, France - 6 months - ASAP**
Welcome to m19, a dynamic and innovative company aiming at mastering all about Amazon PPC advertising. m19 is providing cutting-edge advertising solutions, leveraging AI technology and machine learning strategies to drive unparalleled results for our clients. With a passion for liberty and a commitment to excellence, we empower brands to increase profitability while saving time on Amazon.
m19 is a Machine Learning technology that empowers brands to optimize their advertising campaigns on Amazon globally (ie. m19 is available in 15+ Amazon markets worldwide in North America, Europe, Middle East and Asia).
- **The team**_
We are a team of 12 people, coming from various horizons (France, Morocco, Ecuador, China...). We share values such as pragmatism, intellectual honesty, a strong wish for excellence and respect. You will be part of the Customer Success team, composed of 3 people: Michelle, Victor and William.
- **You will**_
As an Intern in the team, you will work with a portfolio of Brands, from all around the world. You will onboard them and help them solve their business challenges. Thanks to your analytical skills and your service-oriented mindset, you will provide outstanding support and keep them loyal to our product.
- Among your main responsibilities are:_
- Onboard new customers and quickly drive adoption of the m19 platform.
- Identify opportunities for our customers to improve their Advertising performance and deliver best-in-class analysis and recommendations.
- Answer customer’s requests and help us standardize and automate the most common responses.
- Help us improve our product by collecting customer feedback and passing over these feature requests to the Product and R&D team.
- **We're looking for**_
- 6-month end of study internship with an opportunity to convert into a full-time position.
- German and English bilingual speaker.
- Strong communication skills and a customer-first attitude.
- Highly autonomous and self-driven, with the ability to work independently.
- Logical and analytical mindset, with a great passion for problem-solving.
- Bonus Skills:_
- Fluency in French.
- Some knowledge of the digital advertising market and eCommerce.
- Skills in SQL and any other data exploration languages.
- An experience in a client-facing role using analytical tools in Technology/Consulting/SaaS/Digital.
- **What we offer**_
- Join a team who has its heart set on building the best Tech in the market.
- Work in the center of Paris, close to the Champs-Elysées (55, rue La Boétie, 75008 Paris), in a building shared by many start ups.
- A flexible remote working policy.
- Work in a small team where communication is easy and cofounders are available.
- **Process & Financial compensation**_
- Start date: ASAP
- If your resume is selected, you will have an interview with a member of the CS team, then with a co-founder. Both interviews will be conducted in English. Our process is relatively fast.
- Ability to convert into a full-time position.
- 1200€/month + bonus of 1200€ if you join m19 at the end.
- Swile meal vouchers and mobility / transportation compensation.
- Alan health insurance.
**Job Type**: Internship
Contract length: 6 months
Pay: 1,200.00€ per month
**Language**:
- English (required)
- German (required)
Work Location: Hybrid remote in 75008 Paris
Expected Start Date: 01/07/2025
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