Customer Success Manager Fluent German

**Customer Success Manager | Fluent German**:
CDI | Bordeaux | Paris | Berlin

**About Displayce Shaping the Future of Digital Out-of-Home Advertising**:
At Displayce, **we’re transforming how brands and agencies deliver meaningful, real-world connections with their audiences**. How? By providing a high-performance platform that makes digital out-of-home (DOOH) campaigns more precise, impactful, and accessible. With **over 1 million screens across the globe connected in real time**, we help brands amplify their message where it matters most. Our success is built on **collaboration, expertise, and a passion for innovation**. We believe in nurturing a work environment where diverse perspectives drive creativity and where every team member feels empowered to contribute to our shared vision. If you’re **curious, driven, and ready to be part of an agile, fast-growing team**that’s making a global impact, let’s talk

**We are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform.**Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce’s mission to deliver exceptional DOOH advertising experiences and solutions.

**Where and how you can work?**:
The position offers flexibility in work location, with the option to be **based at our headquarters** in central **Bordeaux** or at one of our European offices in **Paris** or **Berlin**. We also support a hybrid work model, allowing for up to two remote workdays per week.

**What will be your impact?**:
As a **Customer Success Manager**, your key responsibilities will include:

- Guide new clients through the onboarding process to ensure a **smooth and efficient**start with our platform.
- **Build strong, lasting relationships**with clients, **understand** their business goals, and provide tailored recommendations.
- Provide clients with **training** on our platform and **support** them in **optimizing their campaigns**.
- Collect **client feedback** and collaborate with internal teams (Product, Ad Operations, and Sales) to continuously **improve our solutions**.
- Identify **upselling opportunities** and work towards achieving **high client retention rates**.

**You’ll be a good fit if**:
You will excel in this role if you have familiarity with **programmatic advertising**, **digital media**, or **SaaS platforms** is highly valued.

You have **Strong interpersonal** and **communication skills,** proactive problem solver, and a **customer-centric mindset**.

You are a **fluent German** speaker with fluent English; additional languages will be a plus.

You are already **1-2 years of experience** in a Customer Success, Account Management, or related role,** ideally in the ad tech, SaaS, or digital advertising sectors.**

You are able to work **independently**and are **rigorous**and **organised**.

Ability to work in **Bordeaux, Berlin, or Paris.**

**What’s in it for you?**:
At our company, we prioritize the **well-being** and **growth of our employees** by offering a **comprehensive benefits package** designed to support you both **professionally** and **personally**.

We support **all parents**and** careers**, ensuring you have the **time** and **resources** needed to balance **work** and **family life**.

Our policies are designed to ensure **equity** and **support** for all employees, regardless of

background or personal circumstances.

**A competitive salary** ranging from **€35K** to **€40K**, depending on your experience and profile.

**What’s about the hiring process?**:
We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you All interviews are conducted both virtually

and at our offices.

**Our streamlined hiring process includes three steps over approximately two weeks**:
1. **Pre-qualification Interview (20 minutes)**: An initial discussion to assess your background and fit for the role.

2. **In-depth Interview (2 hours)**: Use case exercise + LIVE Pitch and a Discussion with future colleagues

3. **Final Meeting (30 minutes)**: A concluding discussion with Laure our Founder