Account Lead

**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Working collaboratively alongside the Account Leadership and Service Delivery teams, your primary responsibilities will include:

- Oversee and manage end-to-end delivery of the services for the assigned customer accounts - including technology related activities during client implementation, support, maintenance and enhancements
- Customer focus
- Achieve client satisfaction for end-to-end services
- Ensure customer solution strictly follows our standards
- Act as first level of escalation for the customer
- Manage the P&L, costs and forecasts across the board for the assigned clients and be accountable for driving changes that meet those forecasts within the assigned accounts
- Support the planning of expected workload for the customer within the technical teams
- Actively support delivery interactions with the customer including obtaining change requirements, delivery performance, communications and escalations
- Monitor technical performance and completes reporting dashboards
- Participate in Transition activities from Implementation to Services
- Extensive experience managing complex IT and services on a local, regional or global basis
- Extensive experience growing and managing client relationships
- Experience of the HR Outsourcing business
- Has proven experience handling all relevant aspects of a regional technology leadership role in a service organization of similar size
- Minimum 10 years of experience in large project implementation with demonstrated excellence in financial control
- Demonstrable experience in an outsourcing, multi-shored environment
- Significant experience in budgeting, financial tracking and forecasting of IT labor and non-labor based costs
- Experience of working in a global matrix environment, with geographically dispersed support resources
- Demonstrated results in Service Level Agreements (SLA) metrics

Personal Skills:

- Proficient spoken and written English and French (additional European languages an asset)
- An innovator with a strong sense for reality and what is possible
- A owner and willing to be accountable for decisions
- Be able to work and contribute in a complex and fast moving environment
- Proactive in thinking and acting
- Strong team player and communicator
- Ability to quickly analyze and prioritize even in difficult situations
- Strong internal and external customer orientation
- Balanced awareness of technology change and upcoming innovation
- Mobility : short term travel might be required

**What we offer**:

- An international work environment where your career and yourself are valued
- Remote work up to 4 days a week
- Profit sharing
- RTT
- Meal tickets
- Private health insurance
- Holidays bonus
- And much more

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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