Logistics Continuous Improvement Intern

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

**Job description**

As a real strategic growth driver, ManoMano is now building and speeding up its logistics and transport activities in France and in Europe. We aim to provide the best-in class level of B2B and B2C Customer experience with sustainable, inexpensive, fast and low friction delivery.

For this purpose, we are looking for a talented Logistics continuous improvement Intern to support us innovating on behalf of our customer.

Reporting to the warehouse manager, you will work among the logistics operational teams (from warehouse to transportation) to improve ManoMano logistics quality of service and develop our sustainability circular flow. With missions on various steps of the value chain, your goal is to continuously improve our operational processes and improve customer satisfaction. You will support operations on their daily routine tasks while running deep analysis to identify potential process improvements and guarantee their implementation. You will become a key contributor between our logistics partner, our carrier and our Logistics’ team.

Ultimately, your work will have a considerable impact on ManoMano’s customer experience.

**Your missions**:

- **Monitor reverse logistics flow**
- Daily review of customer returns cases to dive deep complex cases and provide guidance to the warehouse
- Monitor the donation and destruction flow
- **Monitor the customer litigations**
- Review daily the shipping label errors to prevent future litigations
- Review the customer litigations to categorize and identify key improvements levers with the warehouse or the carriers
- Follow-up the carrier litigations to ensure resolution and compensations
- Partner with our _Customer Center_ and carriers to ensure the process is working and applied
- Monitor the litigation rate and track status to report to _Finance_
- **Support Operations and continuous improvements**
- Support the warehouse and transport manager on their routine tasks
- Leverage carriers and warehouse’s databases to analyze potential failure and recommend action plan
- Contribute to the warehouse and carriers performance quality monitoring

**Preferred experience**
- Curious and passionate about innovation in Ecommerce/Marketplace
- Understanding of Lean Manufacturing
- Data driven, analytical skills required
- Autonomous, business driven, strong rigor in the workplace
- Fluency in French and English
- Requirement to be at the warehouse (Châtres - 77) once a week

**WHAT MANOMANO OFFERS**:

- A start-up environment made in France
- Agile & international environment with bright and friendly colleagues
- Autonomy with a wide field of action
- The international dimension (France, Italy, Spain, Germany)
- An immersion in the data-driven e-commerce
- A pleasant setting in our office
- Balance life pro / personal life
- Remote possible up to 2 days / week