Logistics Operations Intern

**About us**

Ankorstore is on a mission to rewild retail

With decades of experience in retail and building marketplaces, in 2019 the Ankorstore founding team knew it was time to create a global wholesale solution - one that swings the balance in favour of independents and restores retail to its natural order

They’ve created a new ecosystem that harnesses the power of modern technology to create a mutually beneficial community that reinvents the way brands and retailers work together. As a result, wild independents can thrive.

**The team**

Logistics is at the heart of Ankorstore's unique value proposition. Logistics and its daily execution is critical and often not well mastered enough by both retailers and brands. Independent retailers do not enjoy convenience and good services linked to supply Chain/logistics (speed, reliability of deliveries, restocking, inventory management,...) whilst Brands report juggling various operational activities and fail at optimizing costs. This leaves space for a state of the art Logistics proposition carried by Ankorstore to solve this problem, bring services & economy of scales to this ecosystem, set new standards within the B2B industry whilst generating operational margin for Ankorstore.

From an operational standpoint, we aim at helping brands ship their orders seamlessly by partnering with the most relevant logistics partners. We help retailers with outstanding delivery experience, fast and reliable resolution experience when issue occurs and smart inventory management services.

This is a unique opportunity to have a meaningful impact on our customers and to get a 360 view of the e-commerce BtoB supply chain (transportation, fulfilment, cross-border shipping).

Our logistics services are made of two main products: (i) a direct shipping service powered by Ankorstore’s partner carriers, with label generation, pick-up and delivery on an order per order basis, and (ii) and integrated Fulfilment service for our best brands, where we handle inbound, storage, order preparation and outbound shipping flows from our Fulfilment Center.

**Main responsibilities**

Under the supervision of the operations manager in charge of our fullfilment center (FC), responsibilities include:

- Manage the FC outbound performance, investigate the orders that don’t meet our standards which thus affect customer satisfaction and negatively impact reorders
- Act as the team point of contact for field teams (inventory managers, carrier management, customer service) supporting them in the day-to-day operations
- Report the fullfilment performance to senior audience, summarize key insights backed by data based on various KPIs (delay in the end to end network, damage / lost orders, out-of-stock products, cancelled orders).
- Dive deep into the root cause when problems occur across various dimensions, focus on the predominant root causes and identify potential solutions (tech, process, training ).
- Help document and automate the reporting processes to improve team’s productivity
- Provide quick responses to process gaps that affect customer experience
- Drive various continuous improvement projects to enhance customer experience, reduce costs across the fulfilment chain, or accelerate the delivery of the orders
- Collaborate with other departments (finance, market, product & tech, customer service) on cross-functional projects

**Requirements**:

- You are following an engineering school, are you are able to provide an internship agreement from your school
- You are highly analytical and comfortable working with data
- You are autonomous when required, and resourceful to make things go forward
- You are not afraid to dive into technical topics you are not familiar with
- You are fluent in French and English
- You can deliver synthetic message on complex problems

Other skills that would add value:

- Previous experience in operations (supply chain, distribution center, transportation)
- Fluency in any other european language is a plus
- Knowledge of SQL basics (or you’ll learn it with us ;) )

**Benefits**

At Ankorstore, we offer a versatile range of benefits to support employees' well-being and work-life balance, fostering personal growth within an innovative and adaptable work environment.
- All of our employees are automatically covered by Health Insurance & Life Insurance. Our Health Insurance (Mutuelle) and Life Insurance (Prévoyance) are Sidecare
- We have partnered with Swile to provide you with meal vouchers
- You will have access to Leeto a platform that provides you with exclusive discounts, cultural activities, holiday vouchers and more
- 7 days of paid leave
- 50% of the annual/monthly/weekly ticket for public transportation
- Modern offices located in the Opera neighbourhood in Paris, providing a vibrant and inspiring work environment
- ...

**Learn more about Ankorstore**
- Look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle
- Read