Team Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

**JOB PURPOSE**:
Being a passionate Brand Ambassador and a business leader, embracing the Brand values and convey to the Store Team and Clients to achieve a successful Products performance, driving actions to achieve sales target and maximizing all the commercial opportunities.
Guarantee an excellence Client Experience through a successful Client Journey.
Manage and motivate the team to drive business : create a positive and harmonious work environment, foster cooperation within the team and between managers.

**RESPONSIBILITIES**:

- Leading the Business:

- Drive your Team to exceed Financial targets and maximize sales performances and contribution to support the success of the store.
- Support the Store Manager to develop and implement business plans, through the analysis of the product’s performances and proposal of relevant actiıon plans.
- Foster cross selling and up selling among product categories.
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved.
- Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client relations.
- Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives.
- Be constantly up-to-date on market trends.

Client Journey:

- Ensure all our Clients to feel welcomed and to take part in an inspiring and engaging journey.
- Trigger our Clients’ curiosity and lead them through the values and vision of Prada : the unique “Prada-ness” attitude, the intelligence of design, the relevance of cultural values, the challenging of conventions, the commitment to represent the creativity and innovation.
- Make our clients feel unique and express their individuality, confidence and independence of spirit.
- Be passionate through your dedication to our job, group values and DNA.
- Customer Relations Management:

- Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.
- Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experience.
- Proactively identify opportunities to gain new Clients in order to grow sales.
- Strengthen Client loyalty supporting the department team to carry out clientelling initiatives.
- Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.
- Team Management
- Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
- Support your team with consistent coaching, identify their development and training needs, partner with the HR and L&D team to tailor individual development plans.
- Encourage the exchange of information within the team and proactively develop morning briefing on specific topics.
- Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes.
- Guarantee team development through coaching and follow-ups on individual action plans.
- Actively support the Store Manager in mapping the market for any research they may have.
- Lead by example to ensure the Team operates with the highest level of care and respect for the Product, evident in every ceremony or procedure.
- Prepare the planning, organize and plan activities ensuring that the available resources can manage the expected workload.
- Store Care
- Support synergy and cooperation between front and back of house.
- Optimize stockroom management in order to maximize and support the sales, in collaboration with the Stock Manager / Stock Assistant.
- Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company’s assets as well as ensuring the staff grooming standard is maintained.
- Analyze sales based on corporate reports, verify the stock of the departments and transmit on a daily basis such technical and stock information to the whole staff.
- Support